Agoda Company Pte. Ltd. Reviews

"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."

"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."

"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."

"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."

"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."

"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."

"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."