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Air Delay Reviews

4.8 Rating 819 Reviews

96 %

of reviewers recommend Air Delay

Company Reviews

4.8

Based on 819 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

01606 800135

Email:

help@airdelay.co.uk

Location:

2640 Chynoweth HouseTrevissome Park
Truro
TR4 8UN

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Air Delay 5 star review on 18th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first submitted my claim I was very pleased how quickly they came back to me. I must admit I grew sceptical at one stage as nothing seemed to be happening and I was not receiving any updates. However once the claim was placed in the hands of the lawyers things did start to move and I was highly delighted to receive a cheque recently and am glad I submitted the claim”

Posted 8 years ago

“This company dealt with our claim in an efficient manner. Once they had all the paperwork they took on our claim and got us our compensation, well worth the 25% fee.”

Posted 8 years ago

“Overall experience was very good, though did have to prompt for payment, when I was told the funds had only recently arrived. The funds then went straight into my account, so very happy with overall service.”

Posted 8 years ago

“12 people in our party all delayed, started our claim back in August, everyone else paid out within a few weeks, my claim took 6 months, apparently the airline were disputing the claim even though everyone else in our party on the same flight had been paid out. Alex at Air delay was fantastic from start to finish, kept me up to speed with everything.”

Posted 8 years ago

“Thomson would not entertain us when we tried to get compensation for our 10 hour delay. It had to go to court but worth it in the end received a cheque for £422.85 yesterday .”

Posted 8 years ago

“A good service. I would have awarded 5* but when I called in a Wednesday for an update I was told someone would contact me the next day, I was sent an email stating I had won the case and they had received the money on the Monday.”

Posted 8 years ago

“Great that the case was won. I would have given a Very Good rating except that there were times I did not have a clue as to what was happening, probably because nothing was. It was as if I was forgotten about, maybe an automated email service which says something along the lines of 'we haven't forgotten about you, your case is still progressing and as soon as we have any news we will be in contact', which could be sent out on a Friday should there be no contact Monday-Thursday on all live cases.”

Posted 8 years ago

“Easy to apply Fast payment .. Recommended. .”

Posted 8 years ago

“Replied to this ad through Facebook. Quick response from Alex at Air Delay and all correspondence afterwards was through e-mail. I still had all the details of our delay so submitted them and was advised that our claim had gone straight to the solicitors. Took around 3 months to complete and found out the solicitors submit the claims at the end of the month so found I had to chase for a couple of months. Got full compensation for 5 adults travelling and upgrading on Thomson Dreamliner to Mexico. Remember they pay out in Euro and not Sterling. I chased again on Friday 4th Dec and the response was money was deposited to Air Delay on Thurs 3rd Dec so money was available by bank transfer. I was extremely hesitant about giving my bank details on-line and had also read reviews on Facebook that Air Delay could send through a cheque. On-line also had positive feedback so I opted for on-line banking and the funds were deposited into my bank account within 5 mins. E-mail sent straight after the transfer advising break down of costs. Good service apart from it was always me having to chase for an update. Thank you”

Posted 8 years ago

“I am very pleased with the out come and it was a very easy process, thank you for your help.”

Posted 8 years ago

“Very helpful quick to reply to any questions happy with the results”

Posted 8 years ago

“Contacted air delay very quick response with airline and awarded compensation within a week!! Very happy with the service”

Posted 8 years ago

“Got some money back from our delayed flight really quickly, though they did take a hefty chunk...but you can't get something for nothing, can you?”

Posted 8 years ago

“Very pleased to have used this service will not hesitate to use it again”

Posted 8 years ago

“Satisfied with the outcome of my claim ,I was kept informed ,and updated on what was happening with my claim ,would recommend”

Posted 8 years ago

“I found Air delays very helpful ,and only had to give them a small amount of information and they did the rest.”

Posted 8 years ago

“My claim was settled after a couple of e mails in approx 14 weeks. Alex was really helpful. Very satisfied.”

Posted 8 years ago

“One very happy customer. I tried to claim myself but got rejected, I got in touch with Air Delay and my cheque arrived yesterday. Would definatley recommend this company.”

Posted 8 years ago

“Efficient service,good results,but be aware that settlement is in euros and therefore a lot less after commision.nonetheless any compensation is better than none and this company worked for me where others failed.”

Posted 8 years ago

“I was recommended Air Delay by a friend and I was contacted by them as soon as I left my initial message. Other than supply the details, I had absolutely no work to do, just sit and wait while 'Alex' kept me updated at each step. There was a delay in receiving my funds, this was due to a fault with Thomas Cook, not Air Delay and Alex informed me of this immediately. Every service has a price, this was unexpected money for me so both parties gained in the financial sense. My thanks to Alex, you were an excellent operator. Ronda”

Posted 8 years ago

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Air Delay is rated 4.8 based on 819 reviews