“Allowed property to cancel with no penality!
The sole reason for my score is due to AirBnBs policy that is suited to the properties only (giving them all the power) and punishes the customers who pay the fees. If i was to cancel as a customer i would be punished! Just giving full refund is not enough (left to find alternative on NYE in Toyko 1 month out - impossible to find something safe for my 3 year old that we could afford) and i will not be using AirBnb again as i just dont trust that this wont happen again (I have heard too many stories now and AirBnb need to rethink their policies).”
