Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked parking,then the price goes from £61.99 to £54.99. When I telephoned to query this I was told it changed daily.Will not be using DIRECT PARKING GLASGOW AGAIN”

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Posted 9 years ago

“I booked on-line but when I arrived the machine did not seem recognize my registration. With a flight to catch I just took a ticket. On return (at 1AM), the machine then attempted to charge the full amount. The attendant did sort it out but it took about 10 minutes and he slight snottily told me I shouldn't have taken a ticket. He should have advised to stay still and turn on hazard lights while he checked this. I'm guessing I must have used the wrong entrance gate? If so the signs are insufficient.”

Helpful Report

Posted 9 years ago

“Office staff a bit surly. Quite a wait before transport to the airport. Once in the bus the drive was great and found a shortcut to the airport to avoid heavy traffic.”

Helpful Report

Posted 9 years ago

“Badly sign posted and no driver in sight upon arrival Ok returning”

Helpful Report

Posted 9 years ago

“Booking the parking and parking the car was easy enough but when I inserted the ticket to exit the car park, a fee of £67 to pay showed on the meter and the barrier would not lift. I pressed the help button and spoke to an attendant who said that the parking booking reference code was invalid and that I should have used the airport's official web site to book parking. After several minutes of arguing, the attendant finally raised the barrier without further charge but I will be wary of using your site in future.”

Helpful Report

Posted 9 years ago

“When we arrived at Edinburgh on our flight from Dublin I called the office to let them know of our arrival and when we turned up to the pick up point there was a massive Que. . Only one mini bus was running and as time went on after 3 buses and still no sign of getting on I walked to the parking place from the airport so I could get home as I was working the next day and it was midnight. I don't know when I would have got on the bus but from landing to getting the car was at least an hour ,longer if I waited for the bus.”

Helpful Report

Posted 9 years ago

“Very disappointed that Airparks does not monitor flight information. My Easyjet flight 1944 from Dalaman on Sunday 1 June was delayed 24 hours. In addition to the inconvenience this caused, Airparks charged me an additional £15 for one day's extra use of a half empty car park.”

Helpful Report

Posted 9 years ago

“The car park I booked was full. After spending 15 mins stuck at the barrier I was told to go to parking plus. Spent another 10 mins trying to get in there. I believe you owe me some money!”

Helpful Report

Posted 9 years ago

“We had booked the car park for its frequency of buses. We were running late for check in and ended up sitting for 20 plus minutes waiting for a supposedly every 10 minute bus! There was already a queue of people waiting who had been there at least 5 minutes already. When we finally got to Departures, the gate had shut but thankfully they allowed our bags on to the plane. Yes, we should have gotten there earlier to the car park and shouldn't have arrived so late however if the buses had run as advertised we wouldn't have had so much stress at the beginning of our holiday. We won't be relying on a bus next time and will either be walking to the car next time or using meet and greet.”

Helpful Report

Posted 9 years ago

“We paid £45 for the full valet service. The inside of the car didn't give the impression it had received the service we paid for. The dashboard had dust on it and some parts of the interior had small pieces of debris, ie crumbs, fluff. The carpets didn't look shampooed either. Despite this, the parking, dropping off, picking up, and the driver were all excellent so we would use that service again.”

Helpful Report

Posted 9 years ago

“The bus service is advertised as a fifteen minute interval service but the bus was not sent for us until fifty minutes after calling them on our arrival at Edinburgh airport. This really added to journey time and was not at all how the service was sold to us. Very disappointed.”

Helpful Report

Posted 9 years ago

“I had paid for a quick service that never materialised. I had problems getting into the carpark facility, where the system didn't recognise my number plate. This meant waiting for someone to open the barrier after going through all my paperwork yet again. The same happened on the departure of the Carpark. This caused me to much of a delay and total inconvieience, where the service on description sounded so simple and fast. Very disappointd in the end.”

Helpful Report

Posted 9 years ago

“After having contacted you twice i am still awaiting confirmation by email of my booking.I trust you have the correct email otherwise this wouldnt have reached me! I had to contact the company direct to confirm they had indeed received my booking. Not good business.”

Helpful Report

Posted 9 years ago

“Our flight arrived in on time we were the first suitcase off the carousel and called airparks then waited as directed at stand 5 Edinburgh airport for a full 35 mins before getting collected! There was a very ill lady with cancer an older lady who could not stand for any length of time along with several children all waiting to be collected. We pay for a collection service which is efficient and effective you were unfortunately neither!! Other Parking buses collecting customers in stands either side of stand 5 had three four and five buses in before one at the Airparks stand 5 this was observed and commented on by people waiting in other stands not very good PR!!! On leaving airparks and heading towards the Forth bridge we passed two airpark buses who were obviously being used for other runs other than airport collection once again not good PR! With this experience I would hesitate to recommend your facility or use it again.”

Helpful Report

Posted 9 years ago

“Late arrival of car park attendant to open car park.”

Helpful Report

Posted 9 years ago

“I feel you should be allocated a numbered space rather than driving round for ages to find a space. Also as I had to stay an extra night when I went to pay the additional the machine was broken. Other than that it was fine”

Helpful Report

Posted 9 years ago

“Really quick and easy to book”

Helpful Report

Posted 9 years ago

“Carpark quite a walk from the airport, and not well signposted.”

Helpful Report

Posted 9 years ago

“Staff appeared to be under a huge amount of pressure and could not cope with the volume of business. They were not courteous and had very poor customer relations skills - perhaps a lack of training. We had to wait around 25 mins for our transfer to the airport and were told by the driver, when he eventually arrived, that we could have walked if we were in a hurry. We weren't in a hurry but the transfer service is meant to be every 15 mins. The actual reception area and facilities were like an old run down hut. The tannoy system between the reception staff and the transfer drivers was stuck at full volume and drowned out all conversation between staff and customers. The staff lost the car keys of two customers while I was waiting to be attended to. The woman behind saythe desk queried whether I even had a booking - I did. On my return two days later, my flight had arrived back early and it was clear from comments made by the staff that this was causing them all sorts of problems for some reason. The man behind the counter was verbally rude to my husband. As we were waiting outside for our car to be brought - which took 20 mins - the man did come out and apologise to my husband for his rudeness and complained about how much pressure he was under. On the bright side, we dropped off our car, went on holiday, returned and picked up our car again. However that is what is meant to happen so is not remarkable. It is a long time since I have encountered such poor service and lack of respect for customers. I travel regularly from Edinburgh Airport but I will not be using Flying Scot again. As a footnote, while I was waiting to collect my car, a fellow customer who though I was a tourist, apologised on behalf of Scotland and said he was sorry that this experience was my first experience of Scotland!!! Speaks volumes I think.”

Helpful Report

Posted 9 years ago

“We were disappointed that we had to wait 30 mins for our car to arrive, would have been quicker to park at a car park. We also had to wait at least 15 mins for car to be collected from the terminal”

Helpful Report

Posted 9 years ago

Airparks is rated 3.4 based on 1,039 reviews