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Airtax (by Vialto Partners) Reviews

4.5 Rating 2,238 Reviews

90 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

4.5

Based on 2,238 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Airtax (by Vialto Partners) 5 star review on 17th May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been an Airtax customer for almost four years, and this time, I had the worst service ever. Late request for information, no follow-up to confirm whether the required documents were received and sufficient. Finally, the BAS was submitted two weeks after the initial preparation, and I haven't even received a message to confirm whether the BAS was submitted, but I asked on the last due date.”

Posted 8 months ago

“Provide inappropriate and delayed responses”

Posted 9 months ago

“I don’t like at first use”

Posted 11 months ago

“I filed my ItR however you did not ask me to give you the property depreciation schedule that i bought for rental property. Now, i need to amend my ITR and been sending email but no reply from your end. Please call me 0402185450”

Posted 1 year ago

“I have been submitting and paying BAS since 2019 after advice given over the phone from an airtax employee which I paid for. Only now in late 2022 have I been told that I am not required to. I have now wasted over $5000 on unnecessary tax not to mention $200 per year on airtax fees to submit these BAS. Therefore my opinion of Airtax is extremely low...”

Posted 1 year ago

“Seems like everyone is working from home. Takes a long time to get the right support”

Posted 2 years ago

“System had a technical glitch. My problem was not resolved even after 3 days, specially when I stated that it’s an emergency and I need to file my tax. The support exec reached out and said the problem was solved after 3 days, but it was not resolved and now I am left hanging over the weekend without any kind of support.”

Posted 2 years ago

“Very slow service for the third year now, very unreliable”

Posted 2 years ago

“Called ATO and they said that i could change PAYG and lodge with airtax still pay my PAYG full although i zero income on BAS.”

Posted 2 years ago

“Very disappointing support”

Posted 2 years ago

“Hi Team, I have tried to use below link to get it cancelled but this is too hard to do it. Please support as i requested it at the time of registration as well not to register for GST as its a food delivery business.”

Posted 3 years ago

“Took 2 days to lodge BAS”

Posted 3 years ago

“apps always dead”

Posted 3 years ago

“Doesn’t work syncing with uber income.”

Posted 3 years ago

“Great for GST but not for tax. Attempting to lodge a tax return is frusterating. I do not want to pay for a tax assistant but it was added without my permission and now can not remove. The phone number does not work either.”

Posted 3 years ago

“Too expensive for what it is”

Posted 3 years ago

“Excellent service. Thank you.”

Posted 4 years ago

“Very poor service to backdate gst they wasted almost 2 weeks, even though they couldn't do it at last i called the ato and they fixed the issue in 5 mins”

Posted 4 years ago

“I didn't get my ABN.. No good service”

Posted 4 years ago

“Need phone number to call you That’s why I am giving you a very poor review”

Posted 4 years ago

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Airtax (by Vialto Partners) is rated 4.5 based on 2,238 reviews