Name: Airydress
Rating: 2.19

“I ordered two shirts for a wedding and the material is so cheap! Nothing like the pictures. I’m not sure where they even found this material. There’s nothing like it in the U.S. the arms are way too tight to even get on and I ordered a 3x when I wear a 2x to be safe. The bottoms are ended with elastic that’s so thin and cut the circulation on my arms. Very disappointed. Very little time time to order from somewhere else in time.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place. Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“The quality is dreadful and I need to send just over £200 of goods back , they tell you it’s no fuss returns and when I went on the site to try it keeps telling me I haven’t had anything shipped to me ! Right now I am feeling like I have been scammed . Anyone else had this ? We have tried to request a call from them and it says I should hear back within 24 hrs but it was very convoluted to even find a way to send them a message , everything needed an order number and they have never given me one , no details with the goods without it I can get no further on line !help!”

Helpful Report

Posted 2 years ago

Hi Patricia, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“total rubbish they take photos from other websites to draw you in and then send inferior products not even the same material and pattern they will not refund you I have reported them to Trading Standards as they have offices in the UK just a scam moneymaking company”

Helpful Report

Posted 2 years ago

Hi Beverley, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“Items are not at all as pictured! Want to return but keeps saying l have wrong password on account to do return! International phone number, links are eithor in French or don't go anywhere!!! Horrible don't order from them!”

Helpful Report

Posted 2 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“My dress arrived....not at all like the picture. Fabric is SO thin it's unwearable and dress very cheaply and poorly made! Trying to get a refund using their 'worry free return'?? A nightmare. Don't bother trying to use the chat feature as you only get a robot and no proper answers at all. I've been told I will not get the postage refunded. Who knows if I'll get any money back at all?? This site should be shut down. I wish I'd read the reviews first!”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“Poor. Quality, misrepresentation of what your are buying , looks nothing like with you think you are buying. Trash all the way, shame on me for falling for their gimmick. Please Be Smarter Then Me ‼️‼️🤬”

Helpful Report

Posted 2 years ago

Hi Bernice, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“very poor quality material and the assembly leaves a lot to be desired. The fit is reasonably accurate and that is why we have given the dress one star. The return cost make it a waste of money and time do not bother with this company....rubbish!”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“Buyer beware. Horrible clothes. They look nothing like the pictures. This website need to be taken down. Nothing I bought looks like the clothing on the website”

Helpful Report

Posted 2 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“I ordered on June 27 and on June 29 I received notice that my package had been shipped and was en route to my town USA at 5:05am. I’ve tried tracking this by the order #, the DHLe#, they can’t find it, and the Delivery by Postal Provider says Label created but not yet in system. 17 days have passed and I can’t find out where or if my package has been sent. I tried to send inquiries but don’t dont if they went through Because your system continually kicks me off. Please tell me an easy way to know if you sent my package Or if it is still waiting to be shipped or am I going to be One of the people that claim your company scams? I hope it is not the latter. Thank you for your consideration. If I get a package I would Reconsider my rating. Also if I were need to get a refund the card number you have is no good because someone tried to use it last week. Don’t worry you got you money before the card was killed. Have a good afternoon.”

Helpful Report

Posted 2 years ago

Hi Doris, We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.airydress.com/en/shipping-info.html). Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“Can't get any response when I contact you”

Helpful Report

Posted 2 years ago

Hi Gregory , Sorry to hear that you haven't received our reply. For any question, you can easily reach us through: https://www.airydress.com/en/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“This company is ripoff, I have tried to get my orde r returned because the clothing doesn't fit, the material is cheepand very poorly made. I hope people will not be taken in like I was. Irony expect to get my money back.”

Helpful Report

Posted 2 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“The quality is very poor and looks nothing like the pictures. I order.ordered several tops and I couldn't tell which was which on some of the items. I did receive my order timely and I sent them back and had my refund in 7 days. That part was good. Too bad the clothing is not what it appears.”

Helpful Report

Posted 2 years ago

Hi Frances, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“This company is a joke do not order any thing it's cheap made junk not anything like the pictures it's all to small or way to big I wish I had looked at reviews before I purchased anything was told I would get half of my money back haven't heard anything from them. The whole thing STINKS!!!”

Helpful Report

Posted 2 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“You lack trust and integrity! Refunds are not given, return labels can’t be printed as there is nowhere to click “PRINT” then your system crashes for refunds and you can’t get back in again. I’ve been trying for 2 days. You know you are bad although you pretend to care about your customers, you really don’t care, all you want is their money! Whatever you change your name to, you are a BIG CON WITH NO CONSCIENCE!”

Helpful Report

Posted 2 years ago

Hi Judy, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“I ordered on 19April 2021 and today it is 5 July 2021 and i still have not received my order. The clothes advertised are too good to be true. My money was deducted but not even a follow up is done since I lodged a complaint. You guys are not professionals..”

Helpful Report

Posted 2 years ago

Hi Siphiwe, We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.airydress.com/en/shipping-info.html). Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“They don't let the return pages load and they have it pages in French. Clothing is so thin it is see through. Don't waste your money. Clothes dont look the same quality as on their website.”

Helpful Report

Posted 2 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“I sent some items back on June 11th and still have not received a refund. You can't contact a live person nor can you enter the order number. I will never order anything else from this company.”

Helpful Report

Posted 2 years ago

Hi Lasonja , Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“Can't check the status of my order, I've tried putting in my email, order number, and tracking number and absolutely nothing”

Helpful Report

Posted 2 years ago

Hi Sylvia , We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.airydress.com/en/shipping-info.html). Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“The material on your clothing is absolutely terrible I've tried twice yo order and everything i have ordered feels like a cheaply made Halloween costume. The one thing I have actually worn ripped the first time I wore it. Nothing I was sent looked like the pictures I ordered a dress that was pictured with a hold metal band at the neck line and it came with a bright yellow piece of cloth. Total waste of money”

Helpful Report

Posted 2 years ago

Hi Joy, We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place. Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago

“I ordered a dress. I am simply trying to track it. It says my email is invalid, but then that it already exists. I asked for an email in order to reset my password, but the links are bad. They are dead. I cannot get anywhere.”

Helpful Report

Posted 2 years ago

Hi Dana, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Airydress Reviews