“I was shopping for a dress to wear for a wedding and I saw this dress at airysumer online. It was beautiful but when I got it OMG!! It looks like a used clothes and the material was sooooo poor and nothing compared to the web pictures. I used paypal to purchased this so I will be protected, after I rerturned it, I was expecting a smooth refund transaction but it turend out to be a nightmare. After 5 months of back and forth I did not get my refund from paypal and seller refused to give my money back.”
“They made returning the dress that I did not care for absolutely impossible. Via email they asked me for the same information over and over again, which I gave them and still they will only refund a partial amount. The refund has not shown up in my account yet either. I will never purchase from them again.”
“Be ware! I paid extra for a quick delivery. That was months ago. I ordered several items they shipped first package in about a week stating one dress would ship separately. The first package tracking stopped at California & never moved on. Weeks later the one dress shipped & I received 2.5 weeks later. The one dress that arrived was of poor quality and that's being kind. The other items never arrived. I texted them with no response so I got my cc involved. They responded to my cc company using the tracking number of the dress as if it was for the whole order. I sure paid a lot of money for one dress that will go in the trash. If I could give 0 Stars I would.”
“Putting me through hoops to try to return the most unflattering dresses- cheaply made! They finally told me all they need are photos of the dresses and then they'd tell me return instructions. Sent photos and now they refuse to respond (sent multiple follow up emails, all ignored). SAVE YOUR TIME AND MONEY”
“Cheap material and shapeless dresses. I had a choice of return but the company preferred I keep the goods at a discount.
Why would I want to keep what I do not want?
Why would I agree to a discount on another order?
So, I returned the goods and what happened? I have to fight for my money back,repeatedly emailing and asking where my refunds are.
Last time I order from this site. BEWARE!!!”
“I have been backed into a wall with customer service or the lack there of. I ordered a dress for my wedding and it came and didn't look like the photo. I printed a return slip but they didn't provide a label. I sent it back to the address on the form and then I get an email 24 hours later telling me that they would have given me a refund if I kept it. But if I sent it back, I would only get 40% refund. Thanks a lot for ripping customers off. DO NOT ORDER FROM THIS PLACE”
“Airysumer I will NEVER order from them again. They are the worst company to deal with. I ordered a dress in April for Easter Sunday and I had no idea it was coming from China. I would take several message / text to even get a response about my order that only said "Thank you for your order" It was finally delivered today May 18, 2022 and it is so cheap and flimsy ... This is false advertising on how it looks on website.”
“The dresses I ordered did not fit, some were see-through, some did not look like the picture described. I have tried calling and it says the number is not in service, I sent an email and have not received a reply. Now I’m stuck with seven dresses that do not work for me at all.”
“I should have read the reviews before ordering from this website. After reading the reviews I thought oh lord I’ve been scammed. I ordered in march n still haven’t received it. Better business needs to get involved!!”
“Airy doubled my order without a packing slip. They refunded me and then charged my credit card after for the refund. They were not authorized to use the credit card. Dealing with them for a year and they demand proof, which can't happen because they don't send a packing slip.
I'm done dealing with this garbage company that takes advantage of customers. Don't order from them. They have no customer service phone number, and the texts they send are bs.
Save yourself a lot of grief... This is not a good company. All they do is give you the run around.”
“I placed an order last November. After looking at the items I was not happy with both the materials and sizes. My purchase amount was $51.36. Airydress received my return but refuse to refund me. I used a non-reloadable gift card, used that card for my purchase, and they contacted me in November that they received my items and allegedly refunded the gift card. Because this was a non-reloadable card I threw it away. I advised them OVER AND OVER AGAIN THAT THE CARD WAS NON-RELOADABLE AND TO APPLY THE ALLEGED REFUND TO MY DEBIT CARD!!!!! To date they keep repeating the same BS reply that shows they are NOT reading my reply, just sending the replies that I feel are a template and not someone actually reading my emails and comprehending. I have contacted a lawyer and included ALL these negative experiences to the attorney. He said I have a strong case to present and he actually laughed at them, also Airydress will be responsible for my retainer fee of $250.00 and subsequent filing fee of $75.00!! All this over $51.36? The absolutely pathetic and horrible behavior of this company is ridiculous....glad they have $325.00 to refund me for my legal fees (attorney is my cousin) over a $51.36 issue.
“This company should not be allowed to be in business.It is this kind of behavior that people don't trust each other any more. The clothes looked like nothing they are selling you.But wait don't even try to get any information to help you return your things $60.00 was how much I paid for my lesson.But again it's not even the money it the lies and deceiving people. I PRAY someone stops them before they hurt and cheat more people.”
“If I could have left zero stars I would.... what a scam, terrible customer service, & please don't return anything because you'll get pennies for your dollars. Says 100% satisfaction or they'll give you a refund but you'll be lucky to get refunded the amount of your lowest bought item & the excuses are endless. Because I used coupons & points....bottom line I paid $73 actual dollars with discounts, returned $33, & got back $8. Never again! Want to shop somewhere similiar?? SHOP SHEIN. They are legit even with returns & they refund in a timely manner not 2 months later. SHEIN also let's you track your return & know the status. Airy Dress even with their label you can't track or see the status. 😡😡😡😡😡 Please people, learn from my lesson don't get scammed, stay clear!”