alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.82

4.8 Rating 1,182 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,182 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from this company was terrible. My order showed up a month late and incorrect. When attempting to get them to fix it, they refused. Go elsewhere - this company is horrible.”

Helpful Report

Posted 4 years ago

Hi , I apologize for the delay on your order. We did unfortunately have our shipper lose a few hundred orders which caused a backlog of communication issues and delays on our end. We appreciate your input and promise to do better next time Please feel free to contact me personally if you still have unresolved issues. matt@alcocovers.com

Posted 4 years ago

“ZERO STARS DO NOT ORDER. I would give you zero stars but that's not an option. Terrible service. Unresponsive. Order over a month late, only partial order received without any resolution. Don't waste your time. I regret trying to use a custom services as I thought it would be better. Don't do it. There is nothing custom about this service except the it's unique in that it's so poor. Only wish I had read the other review as this is consistently terrible with this company.”

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Posted 4 years ago

“ordered a cover on May 19th still do not have the cover that was ordered was told it would be shipped on June 24th well over the 10 to 12 days turn around time”

Helpful Report

Posted 4 years ago

“I ordered a cover for my outdoor daybed on March 6. After calling and emailing I finally received a cover a month later that was the wrong color and the wrong size. Still waiting to hear when my new cover will be shipped. Have had to follow up with an 2 emails and a phone call and I still haven’t gotten a response. Over 2 months out now. Worst customer service ever.”

Helpful Report

Posted 4 years ago

“Customer service is horrible, if you can get anyone. After 3 weeks of no communication I reached out for status on my order and was told my order shipped and was provided tracking numbers. The tracking numbers show labels were printed a week ago, but my order was never shipped. It's a week later after they "shipped" and I still can't get a straight answer, for the last 3 days I've been told just to wait longer or they are checking with UPS. No need, UPS clearly says they never got the package. Seems all the people providing customer service are virtual employees with no ability to actually solve a problem. I left a voice mail, no return call. Called again the next day selected sales option was told I would get a email back that day, no email. Chat.. Useless offered no info and told me to basically just keep waiting.”

Helpful Report

Posted 5 years ago

alcocovers.com is rated 4.8 based on 1,182 reviews