“I have used Aldermore for both Business and Private savings.
The service has been very good and the interest rates some of the most competitive the in town.”
“I applied for a fixed rate Isa on the 23 Nov by sending in a copy of my bank account for verification. I have not heard one word from them, and after phoning day after day and waiting a minimum of 30 minutes each day and 1 hour for 1 day, I have not been able to make any contact and I still haven't heard from them and now it is the 6th Dec so I have past the depositing time for the account to be set up. What a waste of time.
Terry M”
“Have to say I was nervous of opening an account on line with a bank I had never heard of that has had such mixed reviews but hand in heart it has gone really well. I’ve easily and quickly transferred my ISA that was earning nothing into a high interest account. All my paperwork has come through. I can access my online account and I’m happy. Weird not talking to a human being though. This has been a real leap of faith.”
“Have had various types of savings accounts. All with no problems whatsoever. As long as I don't exceed the agreed parameters, and stick to the rules and regulations and terms, everything is/has been exactly as stated at the time of the original agreement. Transfers of monies has always been easy. Rates go up and down (unless you opt for a fixed rate/term account) as with all banks and they are no different to any other bank there. They make money from collating and handling our money and the system fluctuates, according to the markets. It's a simple process! You ask, they offer, you read it fully, and then accept or refuse.
Only after that, if they fail to meet their side of the bargain, do you have a right to complain and then do it directly with Aldermore. Not on some public forum which is yet another bitching site.
I can't understand all the bleating and one sided stories on these reviews. We all have the option to go back to a face to face with a bank official and not bother with online banks at all.”
“Can’t believe me and my partner got a mortgage. Me and my partner had some financial difficulties a few years ago and we didn’t think we would be accepted especially when reading all the awful reviews and our low 5% deposit. it did take a bit longer than normal about 3-4months altogether they did ask for different information and more payslips. We had a fab mortgage advisor Mike and he sorted everything out with Aldermore. So don’t believe all the reviews there is hope for others.”
“Have had car finance with MotoNova for 3 years. Just applied for an Aldermore mortgage via a broker, all approved in under a month. So far i am very impressed with Aldermore.”
“Have had no problems with opening accounts or transferring money with Aldermore since I first opened an account several years ago. They have provided great communication and best of all their interest rates are so much better than those being offered by leading banks and building societies.”
“Wonderful news, whether they read my review regarding customer loyalty I don't know, but we were contacted by Aldermore Bank ( I called them back as you should for security reasons) and received an apology and opened the account at the original rate. Well done, and thank you Aldermore”
“Online bank, so avoid if you find doing things online difficult! T&C's clearly explain penalties for early withdrawals, so suggest they are read carefully before opening any account. Not had a problem moving money either way. Use common sense with regards to changing interest rates, not rely on Aldermore to give you the best rate in a fluctuating market. They are in it to make money after all!!”
“opened a easy access account today, excellent rate on 30 day account offered ,no problems whatsoever,I've banked with aldermore before and found no problems,”
“The reason I give 2 stars is that at least they have a good working internet banking and the withdrawals (originally) work within the timescale they promise.
However, do not fall for it. They make it sound super simple and easy and then they keep your money hostage.
I explain... I opened this account by how easy it sounded to deposit / withdraw money from my main current account in case I had an emergency and needed the money. And the first time around it worked great. Until I get a letter in the post saying that until I prove my current account is my own they have put "preventative measures" in my easy saver (without giving any details about which they are!). I went paperless with my current account provider, so I go to my app's inbox and download my latest statement, I send both a photo of Aldermore's original letter to me and the PDF I just downloaded from my current account provider to them via email... I thought, well this is done. They have my email, they have a photo of the letter, surely there will be no doubt THIS IS ME.
Wrong, I receive an email saying they do not accept digital documents (when are we? 1980s?) and I must contact customer service via phone. I do, customer service then says they cannot accept digital documents... Ok, but I don't have a printer at home, what do I do? Oh, we cannot accept documents printed at home either, it has to be an original from your bank - lady, did you not just hear me saying I had gone paperless?
So, she then explains that I cannot do anything with my money until I send an original statement from my bank via post. Keeping my money hostage!
So I contacted my current account provider, who confirmed the copy of the statement will come in 7-10 working days. This plus the amount of time it will take to send the statement back to Aldermore and having them processing it, means that this won't get resolved any earlier than 15 days. I sincerely hope I will not need this money within these 15 days or I am going to be a very angry person.
This is MY MONEY! Why do you go through all the trouble of limiting deposits and withdrawals from a specific current account to then do all this? It's ridiculous and outdated.”
“I applied for a saving account for my business with Aldermore, on the recommendation of CashPlus with which I have a corporate checking account. The application, made on 21 March 2024, went through fine and they promised to get back to me within a day or two.
Not having heard anything, however, on 29 March I tried to log into my account only to have a message say my account was on hold. I contacted Aldermore's customer service, which responded on 2 April stating that a "due diligence team manager [would] review and return to [me] with an update [...] tomorrow." The "tomorrow" came and went but, by 18 April, I had received nothing. I therefore emailed them again asking they discontinue my application process.
Some others have had a positive experience with Aldermore and I am happy for them. Me? I received lousy customer service and sore lack of attention right at the very first step of becoming its customer.
An institution that fails at this very first hurdle like this is not worth my trust or my confidence with my hard-earned money.”
“I have had the most shocking experience with this bank trying to transfer a significant sum to put into a cash ISA, this process started at the beginning of February and the transfer is still incomplete due to their inefficiency. After all the disgraceful reviews you would think Ben Taylor their customer experience executive would do something about this . I’m loosing cash if this continues I will be dealing with the ombudsman”
“Don't waste your time on theses. It would be 0 stars from me if that was an option. They give you an agreement in principle. They let you put an offer in on a house. They say they are happy you can make the repayments. They let you instruct your solicitors (which means a down payment). They send out a surveyor to the property (who is happy with it). Then at the last second when everything is about to get finalised they pull back their offer with no understandably explanation. Absolute joke of a company.”
“Very poor service…the staff are very friendly but you cannot get sense out of the business…I must warn all potential investors that although interest rates are good with this African company owned by The First Rand Group you will have difficulty withdrawing your money….the bank is Uk government backed…but I would suggest you deposit your funds elsewhere”
