Alexander Forbes Reviews

Name: Alexander Forbes
Rating: 1.27

1.3 Rating 104 Reviews

6 %

of reviewers recommend Alexander Forbes

Company Reviews

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Metrics

1.3

Based on 104 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Alexander Forbes 5 star review on 23rd August 2025

Niggu

Alexander Forbes 1 star review on 13th June 2025

Uniquerecoveryfirm(AT)Gmail..com

Alex

Mònica Patri

Alexander Forbes 2 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delaying payments”

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Posted 11 months ago

“I am very disappointed , applied on the 7th of September ,they don't respond on email, calls takes forever to be answered, no response on emails, it is sad because we need this money”

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Posted 11 months ago

“What a disappointment. 2 Pot system program is useless. Client communication do not exist. I claimed on the 4th of September, claim status is on payment for some time now, detail section: "there is no payment info on claim" for some time now. All communication systems with Alexander Forbes seems to be blocked; phone, emails, whup. Tried again to make contact this morning and managed to hold on for 90 minutes before i gave up. Other companies seem to manage the process successfully but Alexander Forbes has failed.”

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Posted 11 months ago

“Good morning, I've applied for my 2pot on the 4 September, still nothing, they wanted my ID and banking details still nothing, then i phoned them and phoned them and they never replied, the i got an email from them wanting my marriage certificate, which i emailed on the 18 September, up until today still no feedback, they don't answer their phoned, no responding on the emails that i send, worst service ever, i must always follow up, they don't even bother to sms or email or phone you,”

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Posted 11 months ago

“Why your app is so difficult 😭 to register even now I'm still struggling 😔”

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Posted 11 months ago

“What a useless company and horrible service . I still can’t even log in and it’s been almost a month !”

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Posted 11 months ago

“I am utterly disgusted by Alexander Forbed. I claimed on 10 September and on 18 September I was informed that SARS declined my tax application. I was informed to contact SARS and once resolved I had to call Alexander Forbes on a number provided in the SMS notification. Ii contacted SARS and discovered that Alexander Forbes used the wrong personal tax number. This even though I gave the correct number on my application. I even had to upload my latest tax documents with my income tax number in it. I now fear the worst. Have they ran away with our money.......?”

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Posted 11 months ago

“I thought I was the only one. I applied 8 September and still my status shows verify . How long does it take. Worst part is they don't answer their calls or emails. I am really very disappointed”

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Posted 11 months ago

“I'm not happy about alexander forbes I claimed on the 8 of Sept still no payment was done and still hanging on my side even now ,useless service”

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Posted 11 months ago

“worst bloody company , worst service, worst of everything ..up your game Alex forbes!!!!”

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Posted 11 months ago

“They 2 pot claiming system is not working properly I have applied on the 7 of September still on the first stage”

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Posted 11 months ago

“This is a disgrace if I can be honest. We did the withdrawel because we need the money, we did not do it because it is "lekker". Get a wakeup. your system and call centre agents is a BIG JOKE. Go and learn from companies like ALLAN GREY. Then you will see what is PROFESSIONAL.”

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Posted 11 months ago

“I cant log in and they don’t respond to my emails”

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Posted 11 months ago

“This campony is useless and if you call the people is incompetent they cannot answer you claims are stuck with no movement at all very disappointing my money is no longer in my savings pot but no money paid to my accounts”

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Posted 11 months ago

“Terrible experience on this 2 pot claim, I dont think the company did proper system preps to accomodate volumes. Their call center is twice as worse, you wait on the call for almost an hour and then you get agents acting as if they cant hear you, the drop the call. This has been by far the most terrible user experience, I so wish employers can move from Alex Forbes, services is terrible”

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Posted 11 months ago

“Horrible experience…my claim was incorrectly processed and I was told I submitted it and I know I didn’t it was a technical error on their end. The system kept on hanging and failed to authenticate my banking details, how was I able to submit a claim …”

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Posted 11 months ago

“Horrible app and service !! What a disappointment.”

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Posted 11 months ago

“The App is terrible , the service is the worst ... I'm so disappointed , AF is the biggest company ever and honestly wasn't expecting this kind of service from them”

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Posted 11 months ago

“Good day all The below bad service reviews from clients is exactly what I experienced all is true below ! . I dont want to even coment, service is none exsistent ! Asking my broker to move my funds ......very disapointed. Even the goverment Metal industries ( MIBFA ) gave 100% much better service. Cant even put one star as there is no service !”

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Posted 11 months ago

“The website is always unavailable to what they say is high traffic. That use to be a problem in 2000 not 2024. Get better servers. Terrible service and asking for a funds transfer to a better brokerage company”

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Posted 11 months ago

Alexander Forbes is rated 1.3 based on 104 reviews