“Submitted my divorce order in this year. Up until then I have not receive peace. It feels like they trying everything in the power not to pay. Well yesterday I received Email notification that the claim has been finalized I tried calling them so that I have a better understanding of the Email because how a claim ge finalized when I haven't received payment. Can you imagine in state of panic trying to call AF ended up holding for 20min listening to the automated voice. Emails no reply. I called again today I got to speak to someone on the 3rd try The lady told me that I was paid on the 29th of September I asked her how much it was, she said she can't tell me over the phone. Told her that I want to check and trace payment she refused. She the told me that she can only send me confirmation and the amount of money that I'm supposed to receive. That was at 08h30 today up until now j haven't received any communication. Sent Emails I boxed politely on FB . Worse part yesterday they Emailed saying that the claim has been finalized. Why is it so difficult to get answers who did they pay and how much was paid 🤔 . Wouldn't it be better to fix this soon if indeed they mistakenly payed a stranger”
“Emailed them 2 weeks ago and calling with no response they keep you holding for 2 hours l need them to correct my IRP5 they captured wrong amount paid on my pension after l was retreched..Never use Alexander Forbes again their service is below standard.”
“😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡from sending an incomplete tax certificate On my sars portal to sending another wrong one, when I call them for atleast 2 weeks I am made to hold the phone for 2 hours and not getting help Anyway. Even to thz hour no one has managed to refine my certification so I can submit my returns. Poorest service, your consultants do not care about your customers.”
“been holding for 21 minutes just to aske them to email me a statement , i mean realy , we are intrusting AF with our money and they just have a care free attitude”
“I resigned from my previous employer in Jan of 2019 and decide to withdraw my provident fund. Firstly no one called me after my resignation to advise on the process to follow to withdraw. So I called myself and started the process. Was told the funds will be in my account in 6-8 weeks. To date I am still waiting. I lost count how many times I’m calling AF for feedback and every time it’s a different story. I have run out of options now as this company does not care at all for their members and the call center agent are rude and just answer for the sake of answering. No effort has been made to resolve my problem and no one has ever tried to make contact after many promises to do so.”
