Allsole Reviews

Name: Allsole
Address: Allsole Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.53

1.5 Rating 30 Reviews

13 %

of reviewers recommend Allsole

1.5

Based on 30 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

About Allsole:

Allsole offer designer shoes online for men, women & kids. Great selection of styles and brands such as Vans, Hunter & Moda In Pelle is available. Allsole works with the highly skilled shoemakers so you can always be sure that our collections carry the latest trends from the most in-demand brands including Hunter, UGG and Barbour.

Visit Website

Phone:

0844 453 3213

Email:

customer.relations@allsole.com

Location:

Allsole Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

Write Your review

Tell us how Allsole made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Allsole 1 star review on 7th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. No feedback”

Helpful Report

Posted 1 week ago

“Maz Ordered a Dr Martens last week Friday… Ordered a Dr Martens last week Friday 29/11/24, Not only I've not received my parcel, but not been given any details of it at all. Received automated email with apologies that it is delayed. When I contacted customer service, received another automated response "Hello Mrs, Thank you for getting in touch about order 636010969. This is currently in the dispatch process at the warehouse and will be shipped to you shortly" No response since 03/12/24. When you call them, phone goes straight to automated voicemail (01618131485) the line is closed. This company is a scam, please check the review thoroughly, before purchase anything from allsole.”

Helpful Report

Posted 1 week ago

“Terrible service, Terrible company! I made an order over a week ago for my wife's birthday this week! When I contacted them in there help centre I was told on Friday: 'order 633936495. This is currently in the dispatch process at the warehouse and will be shipped to you shortly' So I thought everything was fine. I messaged them again on Tuesday and got this: 'I am sorry that this has not been sent to you yet as it is currently out of stock. Should you no longer need the item or would like an alternative, I can arrange for this to be cancelled. As the item has not been sent, payment will not have been taken' So they have lied in the first message and they have taken the payment! So lied in the second and now I dont have a pressent and they have my money! Worst company I have ever dealt with!”

Helpful Report

Posted 1 week ago

“Horrific, please do not buy from them. Below par products, block refunds, deny they reconvened the product, honestly the worst expensive mistake ever. Avoid like the plague.”

Helpful Report

Posted 2 months ago

“I've lost count on how many followups I've sent to them. I will be disputing the charge and flagging your store as fraudulent. I will be writing negative reviews all over social media to let others know you do not follow your own return policy and after multiple months you still do not provide me a refund to the product I've returned weeks ago. I am utterly disgusted by your lack of business ethic and robbing me when I have been more than patient, followed all return procedures and sent my item back because it was damaged upon receipt. You claim the return package cannot be found, but I am showing it is at a warehouse address provided by your team for the return label. This has gone on long enough you are crooks, thieves, and overall disgusting business model.”

Helpful Report

Posted 3 months ago

“Awful awful experience! Fobbed off from day one of advising them of a fault. Deliberate avoidance in dealing with my issue and constant ‘the x team will get back to you in 3 days’. The only way to get a refund from this company is to either contact Consumer Direct (citizens advice) who will talk you through the legal process or ask your bank to do a chargeback - which I had to do (it’s a relatively simple process) and was successful. Awful company!”

Helpful Report

Posted 4 months ago

“Ordered two pairs of shoes, one of the shoe boxes were empty upon arrival. I have been nothing but helpful, I provided proof and photos at every request and they have rejected my request for a refund and blocked my accountand essentially accused me of stealing. I returned the other pair of shoes and the empty box as requested and now will not receive a refund for either pair. I have never stolen in my life, if I had why would I go to the extremes of supporting them or returned the other pair of shoes? Surely if I had stolen them I would have advised both of them had been taken and refused to support with the investigation? As my account has been deactivated I cannot even dispute this as their messaging uses your email to log in. Terrible service and accusations.”

Helpful Report

Posted 8 months ago

“Where is the minus option? Was sent counterfeit item and sent it back. Then got an email stating that the box of my returns only included a t-shirt? Tried to get in contact, customer service non existent. STAY AWAY if you value your money. Don't know how these guys get away with these practices.”

Helpful Report

Posted 1 year ago

“The worst customer service and returns system - I have started a return and it’s been almost 2 weeks and I still cannot return the item! It’s really really shocking! You cannot call them, you can only send a message and it takes ages for them to reply to you and they make it as hard as possible to return an item. It’s extremely shocking, DO NOT USE THEM, IT’S A SCAM!!!”

Helpful Report

Posted 1 year ago

“Their customer service is shocking I have not received the shoes I ordered from them and they have said it has been delivered ..how do I even contact them .”

Helpful Report

Posted 1 year ago

“Worst customer support ever. They don't allow to do a return, they don't answer to customer message. Bunch of scammers.”

Helpful Report

Posted 1 year ago

“I am very satisfied with the order and the quality! thank you Get a 20% discount on your order MILENA-R12”

Helpful Report

Posted 1 year ago

“This allsole thing is a scam Didn't receive my order and there was no refund.”

Helpful Report

Posted 1 year ago

“the website say download app for 20% off. This is misleading customers. Many items are listed as not applicable to the discount. The website also says 15% off first order but again when you put the code in it says not applicable to this product.”

Helpful Report

Posted 1 year ago

“Really poor customer service. I ordered a pair of Birkenstocks for my partner. The item never arrived so I was advised through the live chat function to contact them by email which I did. I still haven’t received a single acknowledgment to my 4 emails. I eventually got a response via Instagram but only got a partial refund for the product. I didn’t even get the refund for the (next day) delivery I paid! Really poor customer service!”

Helpful Report

Posted 1 year ago

“This company are a JOKE. I sent back a pair of shoes after having them on my feet for 5 minutes at the most - they were sent back to them via courier the day after I received them. They waited for 2 weeks to tell me they were unfit to be accepted to be returned and wont refund my money. I have been in correspondence with them and have asked for photographs of the shoes as they were received as I want to know what the issue is (to note they kindly sent them back to me - 2 weeks after I sent them back) for the last 7 days and they have not sent these to me. Given that I have the perfectly good shoes back with me as they kindly sent them back! I am intrigued to see what the issue is! DO NOT PURCHASE FROM THIS COMPANY! Thank God I brought them on my credit card as I can now get them to claw back the money (£120 so not a small amount) Totally rubbish service from start to finish and as for the customer service, they cant even read the thread of an email correspondence so don't bother trying to get anything done via them!”

Helpful Report

Posted 1 year ago

“Do not use this company! Ordered shoes a month ago, received them damaged. After 2 weeks of speaking to customer service and being promised a new pair, they send out an email to say they no longer have my size in stock. They were ordered for an occasion and now I will not be able to order them elsewhere in time.”

Helpful Report

Posted 1 year ago

“Do not buy from this company. I ordered slippers 25th November and still have not arrived. They will not give me a refund. The goods have been lost by courier.”

Helpful Report

Posted 2 years ago

“Do not buy from them. Their customer service is a disgrace. I had to return a pair of shoes and still no refund 1 months later. They don't provide a prepaid postage label for returns, or at least a paid label. You have to organize it yourself, which is extremely expensive if you live out of Europe. I had to pay $70 AUD to return from Australia to Poland WTF!!! They will not issue you with a refund, and if you email/message them they keep repeating the same nonsense that the shoes haven't arrived, when the tracking number clearly shows that the parcel is there. Then they'll ask you for the tracking details, and once you provide those details, they'll ignore them and ask you again. I've literally provided the details 6 times without success. I keep getting the same reply, "Please provide the tracking details". I think they purposely try to make you crazy so they don't have to provide a refund. SERIOUSLY STAY AWAY!!!!!!!”

Helpful Report

Posted 2 years ago

“I ordered some UK 10 Ugg boots at the end of August and a US10 was sent. I was then told to send them back for a full refund . I sent them back then 2 weeks later another paid if US10 boots have been delivered . You can’t call them as their lines are always unavailable. The app messages function doesn’t show you the replies . I have been told it needs to goto a specialist team WHY! Customer service is not helpful at all . It’s now mid-October and I don’t have a refund or the correctly sized boots . Avoid at all costs .”

Helpful Report

Posted 2 years ago

Allsole is rated 1.5 based on 30 reviews