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Allure Furnishing Ltd Reviews

2.8 Rating 165 Reviews

42 %

of reviewers recommend Allure Furnishing Ltd

Company Reviews

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Phone:

08432813510

Email:

sales@allurefurnishing.co.uk

Location:

Eckington Business Centre Market Street, Eckington
Sheffield
S21 4JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first we thought great price of the item. Until I got an email saying because my postcode was ab41 we had to pay £45 for delivary almost the same price as the item itself when I asked if there was a free delivary I was just told no. We were then given a refund without even asking for one. Shocking customer service I will NEVER recommend or use this company again.”

Posted 6 years ago

“Had trouble paying for the item, wouldn't accept any method of payment except PayPal.. Finally the order went through, I had to email to ask for confirmation. Once confirmed I was told that the item would be delivered on Friday via corrier. I received a email on Thursday to say that my item had be left the depot and was on its way. Friday comes and I have yet another email, one from PayPal to say the money had been refunded and the other from the company saying that my item was out of stock until November!!!! What a mess. Now the company has asked for me to rate their service!!”

Posted 6 years ago

“Item at a good price, delivered when quoted and easy to assemble”

Posted 6 years ago

“Slight danage on sone of the parts and sone hardware missing”

Posted 6 years ago

“Item arrived as expected but upon taking all 20-odd pieces out of the box, I found there were no assembly instructions supplied with the product. I have now contacted Allure Furnishings FIVE times asking if they could simply send me a PDF of the instructions (as they are impossible to find anywhere online) and clearly this is a company that cares only about taking your money as apposed to providing a product you can actually use! Disgusting response from your customer services team.”

Posted 6 years ago

“This company is borderline fraudulant. The order and delivery went fine, delivered on time. That's when it all started to go wrong. A missing piece prompted me to look at the FAQ area of the website where it tells you to email a picture of the batch number with the missing part. This I did and after 48 hours of no response I rang the helpline. It was immediately obvious that the line is not run by allure. Promised me a call back which never happened. Finally after 2 further days got through to them via Facebook where I was told they hadn't had the email. Complete rubbish as I had an automated response! Submitted again via online form and got an email 24 hours later saying it had been raised with the parts department. Three phone calls later and with no response to my emails, Facebook or calls, and I still have a missing major part. Bottom line is that I am £73 out of pocket and now I will file a court ccj against the company and contact trading standards. Never, I mean never transact with this company. Be warned. Order IN2860.”

Posted 6 years ago

“I've only just received the Mayo Bedroom Set a couple of days ago and I have assembled the 4 Drawer Chest and the 2 Door Wardrobe so far. They look good and the price was reasonable so no complaints.”

Posted 6 years ago

“I havent recieved the bed I ordered. I was told it would be delivered on 28th September and it wasnt. After 5 phonecalls I still havent been given a reason for the none delivery of the bed (which is for my daughter, who is currently having to sleep on the floor). Each time I have phoned Allure Furnishings Ltd I have been told that I will be phoned back with information. So far I haven't recieved one phonecall to tell me what is happening with my order!!...and my daughter continues to sleep on the floor. Very disappointed.”

Posted 6 years ago

“Great company, great price and the bed so easy to put up as far as flat pack goes. Would use again and recommend 👍”

Posted 6 years ago

“my order was placed late Wednesday 20th September, with 1-3 business days quoted for delivery On tuesday 26th I emailed to find out when it was due - no reply On wednesday 27th I rang and spoke to Jan. She said she would have to liaise with the couriers, call her back in 48 hours, to which I said no I couldn't be expected to wait that long when we were already past when it should have arrived , she agreed to get back to me as soon as she could. Same day wed 27th I rang back and spoke to Andrew, explaining that on my account on your website it showed the order as complete. I asked him to get the manager (wayne) to call me back no call back received On thursday 28th I rang again (9.45am) and spoke to Danielle she took down another request for me to be called by a manager. no call back received Thursday 28th 3.40pm i rang again and spoke to Clare. she took down another request for me to be called by a manager. no call back received. Friday noon - and still nothing from anyone. email sent to chase it up and request immediate call. 4.10pm friday still no call back. phoned again, spoke to Chloe. Cannot put me through to a manager or give their email contact. She will escalate to Elaine, the director. Have requested a call before the end of the day in summary - I still have no item. You have my £151. I am utterly shocked at the state of your customer services. Amusingly, I received an email asking me to write a review. for the product I havent even had - so here it is!”

Posted 6 years ago

“"Ordered a chair and paid extra for next day delivery. One week later and the chair still isn't here. The manager has refused to take my phone calls and the staff are unable to process a refund. Have had to open a case with Trading Standards and start a Paypal dispute in order to get my \u00a3237.99 back. A truly dreadful company."”

Posted 6 years ago

“Ordered console table two packages and they only sent 1 package. Rang to see if we could see what went wrong but never got return call no explanation no apology Requested PayPal return payment as after service is terrible”

Posted 6 years ago

“We received a damaged item and despite several phone calls and emails don't seem to be any nearer resolving the matter.”

Posted 6 years ago

“I dont think there is any body in that company who cares about what is going wrong.”

Posted 6 years ago

“I contacted Allure furnishing many times the service absolutely atrocious they kept saying they'd get the manager to ring me back and he never ever did I never had a phone call back until I threatened and with solicitors and I contacted my bank to get the money Returned because I never received the goods and they could be done for fraud then all of a sudden they decided to send it by UK Mail in the post the following day. I would not order for this company again and no one ever phone you back and they promise you they will and they don't it's actually atrocious company do not buy from them big big mistake”

Posted 6 years ago

“Shoddy outfit. Avoid at all costs. Don't bother phoning as you only get a call handling agency who are useless. The mysterious 'Wayne' who is always in the warehouse and apparently has no mobile phone always promised to phone back but never does. Stuff ordered and paid for 2 months ago and no response on delivery. Theft. Court action started and trading standards on it. Poor, piss poor in fact worse than piss poor.”

Posted 6 years ago

“The unit I perched arrived in good time and was very well packaged really lovely looking more expensive than it was , very good service”

Posted 6 years ago

“14 year old Daughter loves her new day bed. Husband put up in a few hours with a little help from me. Good value for money. Friendly delivery service too and speedy.”

Posted 6 years ago

“The bed I ordered was great. Customer service not so good as they ignored my email.”

Posted 6 years ago

“Dreadful company. Ordered a chair for next day delivery (at additional cost). 5 days later, I am still waiting for it to arrive. I have called 3 times, and on each occasion been assured that the manager will be looking into it, and that he would be calling me back. To date, I have received no call from the manager. I will be involving Trading Standards if this isn't resolved by the end of today. Shocking experience.”

Posted 6 years ago

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Allure Furnishing Ltd is rated 2.8 based on 165 reviews