Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.48

1.5 Rating 547 Reviews

8 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 547 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 25th July 2025

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yea it's 2020 and E commerce has exploded. But is a 2 to 3 week delivery schedule acceptable? I live a couple of hours outside Toronto and my area is well serviced by all carriers. However, my 1 to 2 day service have now turned into 14 to 21 days or longer. I'm a good customer and easily spend thousands per year. I have to give up, this service level is unsustainable and it's time to vote with my feet. I'm a prime member...ha ha joke is on me. Time to say goodbye to Amazon until they get their act together and go back to a traditional shopping experience.”

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Posted 4 years ago

“Basically, my gripe is related to Amazon’s third party vendors. When you have a bad experience with one of them, (and you will...), Amazon washes their hands and leaves you dangling. “Yes, you have gone past the predetermined availability date for a refund, you need to deal directly with the vendor...”. While still within the window of possibility for a refund, the rules of Amazon state that if your shipment is delayed you still need to deal directly with the vendor. I did that, and the vendor just strung out the delivery date by saying COVID is delaying deliveries. They then ignore you until it’s too late, after which Amazon abandons you. And to top it all off, when you try to warn people about this thieving third party vendor, Amazon refuses to publish the review. Thereafter, there is absolutely no recourse. The third party vendor is tphui on Amazon. DO NOT BUY FROM THIS VENDOR!”

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Posted 4 years ago

“SCAMMERS Amazon . Very bad experience because Amazon took money from my account I called them many time Amazon customer service send me mail.They said we will reply you within two working day. it’s more than two week now. I didn’t get any reply from them yet a. I didn’t buy anything. I have a proof bank statement.”

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Posted 4 years ago

“I have been under my father's UNLIMITED family plan for over a yr!!!! I all of a sudden had no subscription... I got Amazon to call me and this TOTALLY RUDE rep told me to call back when I have my dad's full info ??? I tried to give him the address his name and an email address but got cut off all three times. First my dad's info is SUPPOSE to be private.. I don't feel comfortable telling anyone his info and also... I have my own account with my.name and info so why can't you look.up ME and see that I'm under his name???? I took a screen shot showing clearly that I'm under my father's UNLIMITED FAMILY PLAN... IM FURIOUS once again all my music is gone as soon as YOU think I don't have a subscription.. third time I've had enough we have had this family plan for a long time and order mega stuff from Amazon I'm not doing that anymore ..we are canceling and going elsewhere.. AMAZON IS THE WORST all about$$$$ not customers DONT ORDER THE UNLIMITED MUDIC THEY TAKE ALL YOUR MUSIC Away THE SEC """THEY""" THINK YOU DONT PAY!!!!!”

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Posted 4 years ago

“After 18 years of buying from Amazon.ca, a few years of Prime membership, great service. In 2020, now that I have limited mobility, they stopped dropping off at my house and now send my packages to a Post Office ( same address) . So, no convenience to me, I need to have someone go to a PO and collect my packages, plus, now that they are using CP and no courier, it takes 12 days for delivery, so no Prime service for me”

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Posted 4 years ago

“Amazon needs to find a better carrier than Canada post, I’ve been waiting a delivery (I live in the country about 15 mins from town or post office). So Canada post didn’t even attempt my door they just left a slip in the community box. Totally unacceptable, so now I’m expected to drive 15 mins each way, possibly wait 15 mins in post office (with lines and covid) for an item I expected at my door. I know they didn’t attempt my door as I was up and have cameras. If I’d have known this I’d have drove into town and bought product at the store directly and had it a week ago.”

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Posted 4 years ago

“Just received email that delivery was attempted but they missed us. We’re home all day and nobody really tried to deliver. There is no even a note so I still don’t know where my items are. . Can’t contact amazon Canada because there is no customer service. Canceled my prime membership right away. I’m done with them”

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Posted 4 years ago

“I had a problem with a third party seller on Amazon. One globe of a three globe light was the wrong colour. The third party seller wanted me to pay to have the item returned. (so about $100 to ship back an item that was about $200). Amazon chat told me that the third party sellers will not refund the money if I put a negative review. So I requested that the seller just replace the globe that was the wrong colour. This has been going on 7 months now and I can't call Amazon.ca to get this resolved. I've stopped buying from Amazon.ca and started ordering through Bed, Bath and Beyond, Aosom.ca, Lowes and Home Depot. They all give really good customer service even during Covid.”

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Posted 4 years ago

“Credit card was stolen on amazon with a new account started. I was charged for prime membership and even as proven owner of credit card they would not cancel my number off the stolen account said i needed to log in under stolen account email address🤦🏼‍♀️ Had to cancel my credit card in the end”

Helpful Report

Posted 4 years ago

“Absolutely useless company. They lie left, right, and center. "Your parcel will be there as stated" Should have been here Thursday, got an email Friday saying 'it might be late'. New delivery date 10-14 days from now. AVOID THIS BAND OF LOSERS!”

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Posted 4 years ago

“DO NOT TRUST THESE PEOPLE. Lies everyday. I was told my "in stock" order was to be delivered by Aug 28. They broke the order into 4 parts, shipped 1, have sent a 'we're going to be late' email for 2, but haven't done anything about the third one. I tried to log in to see what was going on. THEY LOCKED MY ACCOUNT! I CANNOT EVEN GET THEM TO REMOVE THE LOCK AS I DON'T KNOW WHAT ITEM MAY HAVE BEEN PUT ON HOLD. I cannot check to see what it was AS I CANNOT LOGIN!!!!!!!!!!!!!!!!!! Avoid these scammers, you will be happier ANYWHERE else!”

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Posted 4 years ago

“I ordered an item since 12 July & it's 21 August today & still undeliverable but on its website! What a stupid website for Amazon.ca. Even spoke to 3 different supervisor, latest Terry said: "I'll personally follow up with your order" but never heard anything from her @ all. Moving shortly & developed an infection from not having the item.”

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Posted 4 years ago

“I decided to start selling a sample of my handmade products on Amazon.ca - I signed , up for Fulfillment by Amazon and shipped 75 of our facial serums to start. The serums sold fairly well, even though my margins were much lower on this platform. I sent another 25, as the one kind was out of stock. The 25 serums arrived at the fulfillment center in July 2019, never to be seen again. Those 25 facial serums, though said, they were inside the fullfillment center, never have been returned or never did appear in the amazon.ca seller central listing. After many, many times of contacting Amazon.ca about these missing products, it was never an answer, just a generated email, that directed me to do more, to find my facial serums. I have cancelled all my amazon accounts and would never do business with this company again.”

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Posted 4 years ago

“Amazon now filters your reviews so they decide if your reviews is ok or not.”

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Posted 4 years ago

“I’ve been a customer of Amazon.ca and have ordered almost a hundred items from them over the years. A few weeks ago I ordered a Tartan Tape Dispenser from Amazon.ca. When I opened the package the product was completely dusty with a crack at the top. It was DEGUSTING! So I complained with pics, returned it and t ordered another one. Viola! The exact same one was sent to me. Except this time sand was falling off the dispenser onto my desk when I took it out. I chatted with Chnmay in customer service and related the problem and requested to talk to a supervisor. Chinmay refused, said “the decision of the supervisor would be the same as mine.” I asked again, and Chinmay refused again. Chinmay would not let me talk to a supervisor. Chinmay made the decision that I’d just get a refund. So I kept this chat on my computer for anyone interested to read. Amazon.ca let somebody like Chinmay to handle customers’ problems. I used to like Amazon, but now Chinmay made me change my mind.”

Amazon Canada 1 star review on 24th July 2020

Helpful Report

Posted 5 years ago

“I used my credit card few years ago to buy few items from their website. The decision I regret. Although I didn't use their services anymore, I was charged few days ago for prime membership. They are stealing my credit card. Be aware from these thugs.”

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Posted 5 years ago

“Misleading Advertising - Do Not Purchase! The product was advertised as 4 face masks per package. I ordered two packages but there was only 1 face mask per package. I contacted the seller (in China) who indicated that they only sell them 1 per package. The seller offered me a rebate of $2 CDN. This will be my last purchase from Amazon. I will return to brick and mortar stores so that I can see what I am buying. Note: Amazon Canada would not permit me to post this review on their website. They just want to silence anyone who criticizes (justly so) their false advertising and zero customer service.”

Amazon Canada 1 star review on 4th July 2020

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Posted 5 years ago

“There is no customer Service Don’t waste time but some where else!!”

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Posted 5 years ago

“Shipment packaging! A tiny eyebrow pen shipped in a Large box stuffed with brown paper Doesn’t amazon care about our environment a little bit?”

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Posted 5 years ago

“My items never arrived ...... :(((( So unhappy with the service of Amazon.CA Amazon.ca is happy to take my money, but does not have the integrity to ship the product ordered. Never an answer, attempted multiple time. Never a response, not by phone, email, messages, NOTHING No product arrives Must ALL be hiding behind their liberal COVID mask. DO NOT ORDER FROM AMAZON.CA”

Helpful Report

Posted 5 years ago

Amazon Canada is rated 1.5 based on 547 reviews