Amazon India Reviews

Name: Amazon India
Rating: 3.81

3.8 Rating 1,820 Reviews

73 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.8

Based on 1,820 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 10th November 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website to navigate and good selection of items for sale”

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Posted 7 years ago

“Fastest of the delivery”

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Posted 7 years ago

“Fast Efficient Service”

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Posted 7 years ago

“Amazon started out okay, now they charge postage for almost everything and the waiting times for parcel are ridiculous! Use your local shops, far better service.”

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Posted 7 years ago

“I have used Amazon hundreds of times. It is without doubt one of the best on line shopping sites in the world. A big thumbs up to Amazon keep up the excellent work.”

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Posted 7 years ago

“Excellent service, quality product”

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Posted 7 years ago

“Consistent excellent customer service and prices that cannot be matched! Been using amazon prime student for the last couple of years but am no longer a student, didn't even think twice about maintaining my prime account even at the non discounted rate its still a bargain!!! I even got some deliveries on a Saturday!”

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Posted 7 years ago

“As always, Amazon delivers, and promptly too! Great quality goods.”

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Posted 7 years ago

“Lovely service”

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Posted 7 years ago

“Very quick delivery and excellent choice”

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Posted 7 years ago

“Love buy from Amazon very quick in shipping things out great service”

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Posted 7 years ago

“Fast delivery & excellent value”

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Posted 7 years ago

“easy to use , always have what im looking for , quick deliveries great service”

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Posted 7 years ago

“Never usually a problem with items. But the very few occasions there has been, Amazon customer service do their what they can to help, and get the problem resolved.”

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Posted 7 years ago

“Consistently good service, no complaints.”

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Posted 7 years ago

“My order was lost and when I called customer services has been sort it out without any issue. Because it was a gift for my nice and I was going to holiday they organise next day divery.”

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Posted 7 years ago

“Delivered very quick, I made a complaint about wrong item sent (ending up keeping it for an Xmas present) and they sent me the correct item for free.”

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Posted 7 years ago

“Next day delivery on a Sunday”

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Posted 7 years ago

“Not happy with the service at all. I ordered a Rubiks cube for my daughter's birthday and they sent me completely the wrong item which was a real disappointment because I know how pleased she would have been with the one I ordered. It was too late to do anything about it in time so she had to go without, sadly. I decided to send it back but what a palava! Two of the three return options require a printer. Mine was out of ink which was going to cost about three times the cost of the puzzle. The other meant I had to go to the sorting office which is a lot of hassle where I live. Why can't you just write the address with a pen? And there is no option to exchange it for the right one, only a refund or gift card. I daren't order another one in case they get it wrong again. With no possibility of actual human contact you can't trust them. I think I've had enough of Amazon. They're not as good as they were.”

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Posted 7 years ago

“had the exact item I was looking for, fast delivery & legit item 5 star service.”

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Posted 7 years ago

Amazon India is rated 3.8 based on 1,820 reviews