“No complaints really, Products were delivered quite fast, from the UK to here in Belgium. Everything was netaly packed, nothing spoiled. So thumbs up! 10/10”
“April 2016
I love using American Soda's website and it's usually the first website I look at when ordering Lucky Charms 20.5 OZ (581g) for my fiancé's birthday.
A few days ago, I looked on the website and noticed that the product Lucky Charms 20.5 OZ (581g) was not available and I looked on eBay to no avail. A few days after, I decided to look on the website again and, the product was back in stock so I quickly ordered.
Unfortunately, when my order was sent via courier, HERMES, my product was thrown over our back gate when it had been raining all day which meant the outer box was soaked and squashed at the sides. Upon opening the product, it was damp and also squashed at the sides.
I contacted the delivery driver and asked why she had thrown the package over our back gate when the weather had been appalling all day and she advised that this was the procedure she had to follow and no packages were to be left in the van.
I called American Soda and explained what had happened and was told to verify my statement with pictures. Although my product is damaged and not fit to consume, I have not got time to verify the damage by sending photos as my fiancé's birthday is in 6 days! I wouldn't have called American Soda if my product was squashed but still fit for use. Unfortunately, I have had to get rid of the product and won't be buying this product again from American Soda.”
Hello Kayleigh. We're sorry one unprofessional delivery driver has soured your experience with us.
We ask for photographic evidence s we can show our couriers and they can take the necessary action. Without this we cannot issue refunds, replacements or get our couriers to perform better.
Again, we are terribly sorry that one driver has let you (and us) down.
“This was not my first visit to the site, I am a registered customer and have never had a bad experience. I find the site easy to navigate and, on occasion, if things I want are not in stock the site will email me when they are back in stock so that I can order them. Once the order is placed the goods arrived (on this occasion) two days later - very quick delivery. When I have had occasion to ask a query, I send an email to customer services and receive a response by the next working day. I find American Soda an excellent provider to work with and highly recommend them for service and price. They allow me to purchase the goods which I have only been able to purchase while I was in the USA - none better!”
“American Soda offers allot of variety of American products some of which are not available on other uk based American stores. For example I buy Folgers Coffee here which I have not yet been able to find elsewhere, their shipping costs are low and the courier they use are great, you are sent an email to let you know on the morning of your delivery that it is going to arrived, they package the products well with lots of styrofoam so that nothing is damaged in transit which is a great plus. Their products are as stated and great for value. Thank you!”
