We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“Order took quite long this time, but arrived well. I wish they had a free return option that still gives you your money back. 9$ for returning if you want your money back is quite expensive.”
We greatly appreciate your feedback regarding our shipping times and return options, they will be forwarded to our concerned team. If you ever have questions or concerns, feel free to contact our customer experience team.
“its very exciting to actually have pants that fit through the hips and all the way to the floor. So when I bend over they stay on my hips with no discomfort”
“I was very happy with the quality and comfort of the shirt and pants I ordered. The shirt was XL tall and pants were 36x36. The pants were too big at the waist and had a longer than expected inseam. I'm 6'4 and weigh 240lbs. What I was really displeased with is the fact that I had to pay a $9.00 shipping fee when I returned the pants. American Tall should have covered the expenses in regards to the return. It was my first time shopping with American Tall and probably my last since I paid for a product I no longer own.”
We're very sorry you're disappointed in our return policy. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome return for store credit or exchange which is completely free. Our policy can be found in our Help Center: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies
We sincerely hope you change your mind to shop with us in the future. Please contact our customer experience team if you ever have questions.
We appreciate your feedback, and will ensure its forwarded to our concerned team! Please feel free to contact our customer experience team if you ever have questions.
“I am 6'2 and surprisingly I find clothes too long with other tall brands or still too short. The American tall brand is AMAZING. I have had no issues except once I had to exchange size and it seemed as though the process to get the correct size took longer than expected.”
“I’ve only purchased from them one time and the quality of my purchase was extremely poor. I did appreciate the rapid shipping and fit of the pants but the material used was junk.”
We're very sorry to hear you experienced quality issues with our products. If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution!
“I love that I can finally purchase clothing online for my husband without triple checking sizes. I do wish there were some more casual clothing options.”
“These cover-ups fit perfectly and complimented my body! Not to mention, I still had enough leg length to not worry about.
I received compliments too! Wish they came in black.
Height - 6'1" / Inseam - 34"/35"
Average size trousers - 10 Tall / 175lbs
Size ordered - Large”
We're sorry the jeans are too baggy, your feedback is appreciated! Please feel free to contact our customer experience team if you ever have questions.
We're very sorry to hear this! Thank you for the feedback. If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
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