“My family & I have been loyal customers to American Tall for years. We’ve all had pants & shirts that work great for us. I got a new job that required business attire & knew I’d need to come to American Tall to find something long enough for myself. I got the cutest pants that fit great & got compliments constantly. A month after purchasing, ALL three pairs of slacks started falling apart in different ways. Whether it be the ankle cuff coming completely undone, waistline stitching coming out or holes in seams, I find myself very upset at the amount of money I spent. This is supposed to be a place for tall people to come & get QUALITY clothes that fit them & last longer than a month! $270+ for pants that are falling apart on me at work after a month? After getting 0 help from customer service that clearly means I can’t do anymore of my shopping with American Tall.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
“Good fit/ quality, but too long. I am 5'-9" and slender. I had to hem each pair of trousers by 2-1/2" to 3". Would purchase again, because at last there was enough material to hem with.”
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“Thoroughly disapponted in American Tall and their lack of cusotmer service. Outsourcing eveything to AI Jen Samll is not solution. I ask what I seek in a pair of pants, but AI can't answer and there are no escalation paths to actually communciate with a human. I am now looking elsewhere to buy pants for myself.”
“I really like these pants. They are on the thin side, but that's not a big deal. They fit well, but they are even too long!
I can still wear them, but next time I'll order just the tall, not the extra tall. I'm 6'0, weigh 160 lbs with a 36" inseam. I ordered the extra large with extra tall length.”
“Good quality fabric, right length. Size chart for tops seems a bit off for (me anyway) had to exchange for one size down. Exchange was easy and prompt. This is the 2nd item I've purchased from AT.
Will buy from them again.”
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