“Terrible customer service. Impossible to actually speak to anyone. Returned the pants as they were too tight. Never received a refund or even a credit. Shop elsewhere.”
We're sorry to hear that. It looks like our customer support team has been in contact with you and the store credit has been issued. Let us know if you have any questions!
“Very pleased with everything I've brought from American Tall. I'm only about 5'11 but I have a slim build and my height is mostly in my legs which makes finding pants really difficult because I wear 28x34, which is hard to find. Shirts sleeves are usually too short with my long arms but everything I've bought from American Tall has fit really well. Everything is of good quality and of a classic evergreen style. The prices are fair too with fairly frequent sales. I have would definitely recommend to any tall people in my life.”
“I have been a fan of American Tall for 3 years. I returned 3 pair of pants recently. I went to UPS gave them my return slips. They put 2 pants in one package and 1 in another. American Tall emailed me that I was only given credit for returning 2. I looked online for a phone number to call. No where on the website is a phone number associated with American Tall. No phone support to talk with someone. I’m looking for a new Tall clothing company.”
We're very sorry to hear that. It looks like our customer support team has been in contact with you by email. Feel free to reach out with any additional questions.
“The last two pairs of pants I ordered from American Tall had a terrible odor to them. Contacted company and was told to soak them in vinegar and water. Pants still stink! It’s too bad because I have ordered several pairs of these pants in the past and there was no odor. I like how they fit. When you spend almost $100 on a pair of pants you don’t expect them to stink!”
“I like the gray leggings but don’t love them like I do the black ones I have ordered in the past. The gray leggings are mostly cotton and are very thin and don’t feel like they’re as well made.”
Sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer support team if you have any questions.
“Like everything except for the drawstring. It’s made from same material as pants and is difficult to pull tight. I ordered tall but still almost too long.”
“Love the style but the waist is particularly small and the lining is very thin and poor quality. You can't really use the pockets without putting holes in them.”
Sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer support team if you have any questions.
“Love these pants. They are so soft and perfect for the gym. I’m glad that I ordered a larger size (I like them a little roomy) because they were thinner than I thought. I will be ordering another pair.”
“I'm loving my new outfit! The joggers are comfortable and the fit after an exchange is very good. The shirt is a great fit and it's the second one I've purchased.”
“Material was much thinner than I expected and the waist elastic was not very comfortable (a bit too tight) but when I sized up it was too loose in the thigh and butt. Just didn't work for my body type!”
Sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer support team if you have any questions.
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