We're sorry for your experience. We can see our customer experience team has assisted over email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Sizing doesn't make sense, I used the size guide and measurements taken that day to purchase jeans for the first time. The pair I received was MUCH TOO BIG. I tried working with "size specialists" who couldn't help me find the right size and instead just kept referring me to the size guide. I ended up ordering two sizes down and it was still too big! Had to return both for store credit. I'm 6'3 and 180 lbs”
We're sorry for your experience, thank you for the feedback. Our size guide uses the garment measurements in reference with the measurements provided to calculate a size. However, the item may fit differently depending on each person's body. Feel free to contact our team if you have questions.
“The quality was decent, but I expected the fit to be a Tall, not a Long. The inseam was plenty long but I think they do not modify the seat to waist of the pants for tall women.”
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Feel free to contact our customer experience team if you have any questions!
“Great website for big and tall purchases. It's difficult to find clothing that fit, but the clothes that I have purchased here have been good quality and fit well.”
“The pants fabric is very thin and not warm with many sewing errors. Loops of thread sticking out in 6 or 7 places. The hoodie is the same cheap fabric with a dual zipper that is very difficult to get started. I bought American Tall items a few years ago that were good quality but these newer ones are worse than Walmart stuff and 10 times the price. I feel ripped off”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“Absolutely love love the outfits. I was reluctant at first cause I've tried several other websites for tall women only to be let down but I bit the bullet and I'm glad I did.
I ordered 2 dresses, a jumpsuit and a matching cozy pant and crop shirt. I was so impressed with the fabric and high quality. The jumpsuit was super soft. I have gotten so many compliments and my boyfriend thought I looked sexy in the dresses.
Don't hesitate to order from this company as you can tell they really care about their customers.”
“Great length (tall) and very soft. The waist is stretchy and the pant has some heft. So I probably would have sized down to an XS had I know. I usually wear a 6-8. 155, 5'11".”
“I am 5' 11" mostly legs, therefore I am very happy to have pants that actually go all the way to the ground! I have other pants form American Tall and all are great.”
We're sorry that you aren't completely happy with the fit of our tops. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
Additionally, if you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
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