Unfortunately, we’re currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenience—this is not our standard, and we appreciate your patience and understanding.
We can see your order has been delivered, please let our team know if you have further questions.
“I was a little nervous to order from them but the customer service is incredible and compassionate. I really hope yall add more colors to the scrubs collection.”
“My son is in grade 8 and is 6”1. I was so pleased to find this brand. Really good quality and long inseams!!! I can’t find him pants anywhere locally. Thank You American Tall”
“I like the fit they are comfy however when I ordered a couple more pair they never arrived I’m still waiting almost a months now and the company tells me the are stuck in customs and won’t refund my money or resend my order”
“I tried one purchase to get a feel in how sizes ran. The pants I ordered did not fit. You kept $12 of my for restocking therefore I am no longer a cystomer”
We're sorry you're disappointed in our return policy. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're welcome to return for store credit or exchange which is completely free.
We sincerely hope you choose to give us another chance in the future. Please reach out to our customer experience team if you have questions.
“I ordered these shirts 4.28.2025. The tracking number still says that USPS is waiting for the package to be dropped off. I was told a number of times that my package was held up in customs and it was due to be shipped out the next day, but that never happened. I was given a refund, but now I can’t purchase the same shirts again because everything is sold out. I want to like this company, but your logistics are costing you customers.”
Unfortunately, we’re currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenience—this is not our standard, and we appreciate your patience and understanding.
We can see you've been working with our team, please let us know if you have any further questions.
We're very sorry for your experience. Due to a high volume of inquiries, response times are currently a bit longer than usual, we apologize for the inconvenience. We can see your exchange order has been delivered. Please let us know if you have further questions.
“Finally both my son and husband have a perfect fit with their clothes , sleeves are long enough and pants are long enough ! Service is great thank you”
“It's wonderful that there is a company offering clothes that fit tall folks, but the quality of clothing can vary dramatically depending on the item in question. There are pieces I own that fit perfectly and are extremely durable, but I've also had several pieces fall apart within days of wear, no matter how careful I am.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
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