We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“It’s very nice! My husband is so used to sleeves not going all the way down his arm that he was confused by these shirts. I assured him that that is how shirts are supposed to fit. Now he likes it!”
“When I first received the item, I was overly impressed with how pretty it looked and I loved how it looked on me. However, when I washed the item for the first time, I could not believe my eyes when I pulled the item out of the washer after it was done being washed. The item was no longer pretty nor the same. It was horrific. It completely shrunk and became so wrinkled. I went to the website and saw ALL the complaints people had in regard to this item. Only if i did my research, I would have not purchased the item at all!! I am just incredibly disappointed in American Tall for not taking any responsibility in taking off this item from the website. They do not refund people for this item. I've wasted money on this item.”
“I bought dress pants for my son and as soon as he opened the package he put them on. They fit perfectly due to the fact that the website askes for specifics in body dimensions. He loves them!”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“I love this shirt! I bought the white version a while ago and it was soo great that I came back for the blue one. The fit is great and the quality is top notch. Highly recommended.”
“So... I'm 6'2" and 'all arms and legs' What amazes me is that even at my height and long limbedness (new word -lol ), a Large Tall is what I need, not Large Extra Tall. I actually had to return the Large Extra Tall blazer I had ordered because it was too long in arms and body length. Imagine that! I've never had anything be 'too long' before. lol This is a nice blazer. It's very traditional, so not considered 'high fashion' or even trendy, but it works great for office wear, etc. And, if 'dressed down' a bit with maybe jeans and a t-shirt, it will look fine. This blazer is nice 'traditional' material, well made, and should last for many years. It's one of those classic 'never super in-style', but 'never out-of-style' garments that you can wear any time, no matter what everyone else may be wearing. (Am 6'2", 38" inseam, and about 180 lbs. in case that helps.)”
“Great, comfortable and stylish jacket that fits perfectly. Growing up, the selection of clothes for people my size was almost non existent. Now I have a place to go to expand my wardrobe with contemporary fashion.”
“purchased a few items for my 6'5' adult son as Christmas gifts. The quality of all items were amazing but most importantly was how happy he was to finally have some jeans and sweat pants and joggers no less, that were actually long enough. Going past his ankles even! he is so used to settlings for casual clothes that are "barely" long enough. It just made me very happy to gift them. He has already ordered another pair for himself. I did buy a few tops as well and they were loong enough in the torso and the arms. 10 out of ten on all items.”
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