“Bunch of liars , avoid at all costs. Quick to sale and get your deposit and after that they basically disappear. If you try to get your money back you can't unless they take 25% of YOUR MONEY WHEN THEY ARE THE ONES NOT HONOURING WHAT YOU BOUGHT AND LIE TO YOUR FACE ABOUT TIME SCALES ALL THE TIME. RUBBISH”
“ABSOLUTELY SHAMEFUL CUSTOMER CARE!!!!!!!!
Anglian had been very courteous and charming when they wanted our business (reminds me now of a snake oil salesman). However, once they have installed the doors and had our money, they have changed their tone. During the lockdown, our door has come off its hinges because it was NOT INSTALLED PROPERLY in the first instance -not my words, but Anglian’s own repairman who came to inspect the door after a very long wait from our part (who funnily enough came with no tools to repair the door and so now we are again in the ever waiting list!!)
Now whenever we call them to ask about the progress of the query, they keep changing the tone to either condescending or rude!! We can’t get a straight answer from them which is so frustrating. I will surely be reporting them to the trading standards. After spending so much money on these blasting doors, is it wrong for me to expect good customer care? Or am I asking too much?
If anyone is thinking of using Anglian- I would seriously ask them to think twice before giving them your hard-earned money!!”
“AWFUL - They should have come round on a horse as they are total cowboys. No customer service, dont follow their own policies.. lie to you and then keep your money even though it is a breach of my statutory rights and the Customer Rights Act 2015.”
“If ever there was a place to get bull**** for your roses, then Anglian Home Improvements is the place to go! Only interested in taking your money, with a great "Customer I don't care" service. The famous quote used is, "All our products are made at our factory in Norwich and custom made to fit your property, supported by a 10 year full guarantee". Explain to me like I am a 6 year old, why the second unit Anglian fitted, is as defective as the 1st? The staff are trained to protect their defective workmanship with the biggest load of codswallop you've ever heard! Think twice before buying from Anglian ... unless you want years of grief and stress.”
“Absolute nightmare, rubble strewn outside our property adjacent to w here work is being carried out.
Abusive workforce with no respect for the residents.Totaly unprofessional.”
“Explained that didn't have a long time due to family situation. In discussion, merely asked for starting price for aluminium door to be able to then compare prices with composite door and was told had to sit through sales presentation first and asked what our budget was. No interest in customer care, all about sales pitch. We shouldn't have to disclose our budget. They salesman wouldn't let me finish talking and hung up on us. Very rude. Was also going to ask about garage door too but they were more concerned about their own agenda.”
“Sales rep was only concerned with making the sale and little interest in explaining the product. Price was substantially higher than other quotes from trusted companies. On follow up call I advised we would not be making a purchase with them and rep rudely hung up. Confirmation of zero interest in customer satisfaction.”
“Everything went wrong from the moment the sales rep knocked on my door. Lying, deceitful company. Wish I had checked out the reviews before using this company. If you are thinking of using this company look at Anglian Home Improvements dissatisfied customers Facebook page.”
“I have a totally unusable door, fitted four years ago, still under guarantee - it is impossible to reach Anglian by phone, you have to fill in an online form with your problem, a week later not even a courtesy call. This was an expensive item and it is now not fit for purpose. Never again will I recommend Anglian.”
“Zero customer service after two weeks. Customer service lines are closed and no contact other than email receipt about safety concern of being unable to open new front door on occasion.”
“Don’t pay anything until you are happy with the word, they will not come back to finish work after they have been paid.Will not respond to emails and phone calls”
“Only advice is do not buy from Anglian windows/Anglian home improvements, it’s absolutely a nightmare. They have thousands as a deposit, cannot deliver what we asked for and phone calls to say their legal team will have to look into it.”
“Not impressed we was supposed to have our facias done on the 5th of may we have tried to communicate with them but it is impossible I got through once but they could not find my order number so would not put me through this was over a month ago and when you phone the offices are now closed again and you can not contact them Anglian where are you other window companies are open”
“A thoroughly disreputable company - purchased Windows which were OK but subsequently discovered I had been missold PPI by Anglican salesman - raised with Anglican Windows but still no result despite incontrovertible evidence of miselling - increasingly disingenuous answers being given - a company to avoid at all costs!”
“From start to finish very happy with our new windows and doors.
Darryl and Phil who installed our windows and doors were lovely. Very professional, friendly, efficient, very tidy no mess.
Nothing too much trouble, absolutely brilliant.
Would definately recommend Anglian Windows to others and would definately recommend that they ask that Darryl and Phil install them.”
“Absolutely appalling service, just had all my windows and door finally remade and refitted more than a year after original installation and there are still problems with it, emails are ignored, managers are rude, evasive and dismissive, appointments are missed or cancelled last minute, installers left mess and damage, chemicals and tools were left in child's bedrooms - it goes on and on. The installers are paid around £50 per window irrespective of size so work it out and you will see why the fitting is so fast and shabby. I regret using this company every day. They will have a sales guy round in 24 hours and take your money even quicker but you try getting them to clear their mess up and you won't see them for months. If you do decide to use them, check your installation really thoroughly, put a spirit level on every window, check every joint. I guarantee you will find a problem.”
