“Anglian are a company to be avoided.
The installers that we were allocated were just awful .
They had no pride in their workmanship.
Anglian themselves were rude and uncommunicative.
The installers went awol for 10 days on a 5 day installation.
When they finally showed up again and we asked where they had been they said they had been sent on a different job.
No-one bothered to tell the customer.
They have no customer services .
We have emailed several of the directors over our problems but did not get a single response.
Who is running this company so badly ?
During installation our drive was left badly stained.
When we pointed this out to a supervisor we were told we take no responsibility, it is your word against ours ?
Unbelievable.
Avoid like the plague .”
“Had a large conservatory installed in 2017 which came with a 10 year guarantee. 3 years in and our roof is leaking substantially. I requested a repair under our guarantee but Anglian are claiming it is not valid based on a term that isn't even included in any of the Ts & Cs or small print!! Defaulting on a 10 year guarantee, just 3 years in, absolutely appalled! Now they want to charge us for an engineer to come out and inspect, plus the repair. I raised this as a complaint and didn't even receive an acknowledgement. I had to chase for a reply and then received a rude response stating it's company policy, but with no other explanation or justification. Zero customer service and zero aftercare!! Disgusted! I would not recommend Anglian to anyone.”
“We had a visit from a rather arrogant rep who pressurised us into putting down a large deposit for a future job. We soon realised that this was a mistake so cancelled the work before even seeing their surveyor and having measurements taken. However getting our deposit back is a total nightmare. We've had no replies to our emails, and no phone calls after leaving messages with customer care staff. This company is a total disgrace and should not be allowed to keep hold of our deposit when they won't be doing any work.”
“Following a visit from a rather arrogant rep, we were pressurised into making a large deposit for work to be done. When we realised that this was a mistake, we immediately cancelled the work (before even seeing their surveyor or having measurements taken etc) but are now having a nightmare trying to get our deposit back. There have been no replies to our emails and no-one has phoned us back after we've left numerous messages. This company are a total disgrace and should not be allowed to treat us like this and sit on our deposit which should be paid straight back.”
“This Company have tried to avoid refunding the cost of a defective door, so I have now gone down the MCOL (money claim online) route, quite happy for the court to hear just how bad they treat their customers.
Avoid at all costs, they are simply rubbish.”
“Bunch of liars , avoid at all costs. Quick to sale and get your deposit and after that they basically disappear. If you try to get your money back you can't unless they take 25% of YOUR MONEY WHEN THEY ARE THE ONES NOT HONOURING WHAT YOU BOUGHT AND LIE TO YOUR FACE ABOUT TIME SCALES ALL THE TIME. RUBBISH”
“ABSOLUTELY SHAMEFUL CUSTOMER CARE!!!!!!!!
Anglian had been very courteous and charming when they wanted our business (reminds me now of a snake oil salesman). However, once they have installed the doors and had our money, they have changed their tone. During the lockdown, our door has come off its hinges because it was NOT INSTALLED PROPERLY in the first instance -not my words, but Anglian’s own repairman who came to inspect the door after a very long wait from our part (who funnily enough came with no tools to repair the door and so now we are again in the ever waiting list!!)
Now whenever we call them to ask about the progress of the query, they keep changing the tone to either condescending or rude!! We can’t get a straight answer from them which is so frustrating. I will surely be reporting them to the trading standards. After spending so much money on these blasting doors, is it wrong for me to expect good customer care? Or am I asking too much?
If anyone is thinking of using Anglian- I would seriously ask them to think twice before giving them your hard-earned money!!”
“AWFUL - They should have come round on a horse as they are total cowboys. No customer service, dont follow their own policies.. lie to you and then keep your money even though it is a breach of my statutory rights and the Customer Rights Act 2015.”
“If ever there was a place to get bull**** for your roses, then Anglian Home Improvements is the place to go! Only interested in taking your money, with a great "Customer I don't care" service. The famous quote used is, "All our products are made at our factory in Norwich and custom made to fit your property, supported by a 10 year full guarantee". Explain to me like I am a 6 year old, why the second unit Anglian fitted, is as defective as the 1st? The staff are trained to protect their defective workmanship with the biggest load of codswallop you've ever heard! Think twice before buying from Anglian ... unless you want years of grief and stress.”
“Absolute nightmare, rubble strewn outside our property adjacent to w here work is being carried out.
Abusive workforce with no respect for the residents.Totaly unprofessional.”
“Explained that didn't have a long time due to family situation. In discussion, merely asked for starting price for aluminium door to be able to then compare prices with composite door and was told had to sit through sales presentation first and asked what our budget was. No interest in customer care, all about sales pitch. We shouldn't have to disclose our budget. They salesman wouldn't let me finish talking and hung up on us. Very rude. Was also going to ask about garage door too but they were more concerned about their own agenda.”
“Sales rep was only concerned with making the sale and little interest in explaining the product. Price was substantially higher than other quotes from trusted companies. On follow up call I advised we would not be making a purchase with them and rep rudely hung up. Confirmation of zero interest in customer satisfaction.”
“Everything went wrong from the moment the sales rep knocked on my door. Lying, deceitful company. Wish I had checked out the reviews before using this company. If you are thinking of using this company look at Anglian Home Improvements dissatisfied customers Facebook page.”
“I have a totally unusable door, fitted four years ago, still under guarantee - it is impossible to reach Anglian by phone, you have to fill in an online form with your problem, a week later not even a courtesy call. This was an expensive item and it is now not fit for purpose. Never again will I recommend Anglian.”
“Zero customer service after two weeks. Customer service lines are closed and no contact other than email receipt about safety concern of being unable to open new front door on occasion.”
“Don’t pay anything until you are happy with the word, they will not come back to finish work after they have been paid.Will not respond to emails and phone calls”
“Only advice is do not buy from Anglian windows/Anglian home improvements, it’s absolutely a nightmare. They have thousands as a deposit, cannot deliver what we asked for and phone calls to say their legal team will have to look into it.”
“Not impressed we was supposed to have our facias done on the 5th of may we have tried to communicate with them but it is impossible I got through once but they could not find my order number so would not put me through this was over a month ago and when you phone the offices are now closed again and you can not contact them Anglian where are you other window companies are open”
“A thoroughly disreputable company - purchased Windows which were OK but subsequently discovered I had been missold PPI by Anglican salesman - raised with Anglican Windows but still no result despite incontrovertible evidence of miselling - increasingly disingenuous answers being given - a company to avoid at all costs!”
