“Their prices are good and quick delivery, but almost every order of tin food results in dented cans. They put the heavy tins in a single walled cardboard box.
Theit has been some discussion about the use of dented tins between us an Animed Direct. My attitude is that there's a small, but non-zero risk of the metal being perforated and air getting in.
They were supposed to be putting a note on our account to put tins in bubble wrap, but last time it didn't happen.
We usually get a partial refund on our orders.
We also one had a bag of dry food arrive with a small sliit in it, where air could certainly get in. They replaced that ok.
So I would encourage anyone who gets dented tins to tell them and if they get enough complaints they would pack them better”
“Paid for express delivery, on the website I was told a specific day that the product would be delivered.
The product was not even dispatched to the later of the two dates.
When I rang up to complain, some snooty woman was very unapologetic, and refused to refund the Express delivery I had paid
I would not use this company again”
“Ordered an item 22/11/14 and had an email to say it had been dispatched 23/11/14. Item hadn't arrived in a few days so emailed customer services to ask if all was ok with the order. They told me delivery can be up to 5 business days following dispatch. It has now been 8 business days and still nothing. Have emailed again today but am expecting to be fobbed off again!”
