“Do not use as useless!!!!!! I would give no stars at all if I could as I have had no end of problems. The vet sent the prescription three times and I sent it while on the phone so eventually agreed and ordered but then cancelled due to 'technical web problems' but Animed failed to let me know. This was over a month and Animed will not answer any calls as too busy.”
“I wouldn't even give 1 star to be fair and I would dodge this company. Awful to deal with and pass the blame to the client. I ordered and PAID for meds a month ago and I still haven't received them. I have received an email from Helena following my complaint which basically just blames me, all my fault apparently! Despite me contacting them several times to check all is fine with my prescription. The company is an absolute joke and isn't worth the tiny 10 percent off staff discount! Order elsewhere if you want to receive your products.”
“I placed an order for heart tablets for my frenchie who's 11 & uploaded a presentation from the vet this was 4/12/24.I received an email saying waiting vets approval.Waited a few days then sent another email asking if Everything had gone through as I was running low on medication that I was waiting on.Had an email saying the presentation was missing my phone number & email. Which my vet put right straight away.I reloaded it & thought my order would be sent out as an emergency as I was running low which they new!I have now been waiting 9 day's. Had to get extra tables from the vets while I wait otherwise my dog would now be dead!! My money went out 4/12/24 with fast delivery so I got it next day.but 12 day's later still nothing. No reply. Absolutely disgusting customer service. Ring Ring Ring.Never answer!! This company is absolutely diabolical. I wouldn't even give it 1 star.
Dodge this company like a bullet.”
“Same as many other compliments ordered meds took payment no meds were contacted and stated they had not received prescription I have now had my vets practice email them four times had an email confirming receipt of email and waited again nothing contacted again and was told they were not in receipt of prescription even though I had an email from them confirming receipt absolute bunch of lying shits never use again”
“My dog has allergies , Ordered a prescription of apoquel 8 days ago they debited my money immediately and I’m still waiting for the tablets to arrive . Checked my online status says ‘ awaiting vet approvals ‘ I’ve double checked my prescription meets their criteria which it does , I’ve tried calling numerous times- answerphone then cuts off saying too busy .call back later . I’ve emailed twice still no correspondance .
My dog now only has 2 days of medication left . They’re now putting animals lives and comfort at risk.
This is not what I was expecting at all as I’ve used this company for last 2 yrs and they’ve always processed and delivered the meds within 3 days .
Somethings not right here i think they’re being dishonest and surmising tberes some licensing problems, therefore I’m intending to cancel my order and ask for a refund , il go elsewhere .
Most recent reviews are saying similar .”
“Placed order with valid Prescription uploaded, meeting all new criteria over a week ago and status is still ‘validating’ Prescription, sent email, no reply. Tried ringing multiple times trying all automated options, when put through to an advisor told they are too busy and ring back later - goodbye!
Don’t know what’s happened to Animed, seems to have gone really down hill so have cancelled order, now waiting for refund, which they debited my account the instant order was made!
Gone elsewhere and will not be returning!”
“If I could give 0 stars I would! Terrible and shocking service!!! Won’t give me my prescription even though my vet has gave them all the updated information they requested! Shocking service! They are failing pets massively.”
“Disgusting liers.....do not use this company...tried for a full week to get my prescriptions but kept refusing them because of missing information my vet sent through 4 amended prescriptions and they still would not except them....ridiculous.. avoid them please...vet vets have been up the wall with them and the stress they have caused myself was off the scale...my dog would die if he went without his meds but they didn't seem to care....I was so upset.”
“Having emailed the prescription to them THREE times to avoid any claim that it was not received, I then get an email claiming that they're still waiting for it; an extraordinarily lapse in service from a company that in the past has worked well. Calling doesn't help. The person on the end is understanding and says all the right things, but has no control at all over the people who manage the prescriptions, the same people who chose to send a misleading email falsely claiming non-receipt, rather than explain the reasons for the delays. My dog has been without her medication for a week now because of Animed, a once good service that is now sloppy and inefficient.”
“Stay well clear of this robbing company you have been warned took my money didn’t send the goods and also kept the money the sooner they shut these foreign owners down the better and get them out of our country they don’t deserves to serve here”
“My dog suffers from severe allergies, and Apoquel has been a lifesaver in helping him live a nearly normal life. After submitting a prescription to Animed, and not receiving it I had to spend days chasing them via email and phone, only to be met with automated messages which then cut me off. Ten days later, with my dog having been without his medication for five days (thankfully I was able to then buy some tablets from my vet at great cost) and in significant distress, I finally received this email: 'Good morning, We have been asked by our dispensary manager to contact you as unfortunately a system error has meant that your order was not able to be processed. Unfortunately, your order has needed to be cancelled and refunded in full'
You can imagine the stress and horror I felt. Thankfully, I found a reliable company that processed the prescription and had the medication sent to me within three days.”
“Totally useless company . Ordered on fri 6th sep for tue delivery as I was going away . Phoned Indian call centre who then lied to me saying it was despatched. Tried to email them complaining so they took me off the account so I couldn’t see the tracking of my order. To date iv still not got my order. Requested a refund today but so far I’m being ignored by them
Disgusting customer service
There’s no ethics to this company I’m just grateful I didn’t do my large order for all my dogs”
“These are totally useless. For the last several orders we always check the prescription is in place and every time a week after ordering we get a message saying the prescription is not in place apparently the vet has checked it. All I can say is the vets there must be useless. A phone call to customer service each time for them to say everything is in place and then send the order a week or two late. If you need your pet’s medication in a hurry don’t bother with these.”
“They don’t answer phones. They do t answer emails . Are they even a real company if you can’t get hold of them. ? They charged me extra for express delivery but informed via standard email to everyone everything is delayed. I am very concerned”
“Shocking lead time and customer service - Google and Trustpilot auto remove ALL negative reviews o they look like a good company but they are NOT! Avoid”
“Absolutely dire service. My dog needs heart medication. So it's vital that I get this in time. Two months running there have been delays which meant I had to buy some from my vet at great expense. Today I cancelled the order I placed 30/07. At no point was I told that one of the prescriptions had run out. So I waited, then I rang, to be told, there was no problem and it would be dispatched Monday. I ring again Tuesday to check, told that my order was not approved? They hadn't contacted me to tell me this. So now, in a panic I have to make a vets appointment to get repeat prescriptions and more meds as I've now run out. I cancelled the whole order today and got a refund. This happened the same last month and both prescriptions were valid. Do not use Animed. They haven't got a clue what they're doing. Every time you speak to someone they tell you something different 😡”
