“Customer Service is Non-Existent!!
Beware Animed Customer Service is Non-Existent!!
I have been trying to contact Animed by phone and email for the past two weeks as the course of 28 prescription antibiotics that I purchased were 3 tablets short, but so far I have only received automated replies saying how busy they are and they will get back to me, which so far they haven't and does not help my dog!!”
“I will never use this company again. I have been to them before where food was delivered on time and prices were lower than other pet food companies. However, I placed an order on 19th October, where I have had no dispatch email as yet. I’ve emailed them 3days later, as I paid express delivery. No reply!!! I’ve also rang numerous time’s with the line being ‘very busy’ and to email them instead. Absolutely disgusting to even treat people this way when money is tight for many people right now. I’ve paid over £50 and I’m urging you not to use this company. Complete scam!!!!!!!”
“At some point companies have to stop using the pandemic as an excuse.
Ordered, waited, waited some more, emailed, waited some more, got a template response, still no dispatch, emailed to cancel, waited again, emailed to cancel again, and still no response.
They were happy to take the money though!”
“Sent my perscription to them by email for antibiotics for my dog she is very ill . One day later received an email saying they could not read the perscription so sent it again still have not heard anything from them tried ringing the customer service number they just do not answer the phone still have nt received the antibiotics for my dog .Do not use animed Avoid Avoid Avoid”
“I have used animed for a number of years not because they was cheaper but the service was good.
I understand like everywhere with the Pandemic things are difficult but this isn't the way to operate and this is only the way to lose customers.
I haven't been waiting for my order as some of the other reviews but I have had no contact to messages you call and I just don't have enough hours to wait to get through and even a PayPal dispute gets no response.
I would NEVER use again and I advise others to do a Google search and find what you want elsewhere.
Unless you are happy for your animals to go without medication or medication food then sure use this place.
Very disappointed”
“I placed an order on the 4th October, they took my money from PayPal but have not dispatched my prescription dog food. They do not respond to email or 4 requests for a refund. Don’t use them”
“Placed a £70 order on 3rd October. Still no delivery. Emailed them twice as cannot get through on the telephone. Absolutely terrible customer service. Used once before and were great. Will now never use again!”
“Animed have been under tremendous strain through this pandemic. I have had lots of issues with prescription meds. But only since lockdown. And they have eventually sorted it. I stick with them cos i know they can be amazing outside of this pandemic.”
“Sadly Animed are no longer the reliable company they once were. I placed an order 12 days ago, it has still not been picked at the warehouse let alone despatched.
After 8 days part of my order was cancelled as they no longer stock the item, I expected the rest of my order to be despatched as already very slow but no, 12 days later, emails which are ignored and a phone call to customer service where I am told there is nothing they can do, I give up and cancel my order. I did get a call from a supervisor who apologised and said they had taken lots of orders and had a huge backlog in the warehouse that they needed to get on top of!! Money taken from my card on day one, no order updates and very poor customer service. I’ve now ordered from another company online and got it cheaper.”
“Placed a prescription order with the end September. Had a confirmation to say that it was being processed and then nothing more. That was about 2 weeks ago. Cannot get through by phone and emails (marked urgent) are not replied to. As a last resort went on to their telephone order line and as I worked down the number of waiting calls my call was connected and then cut off. Absolutely no service. Are they going bust?”
“Placed and order and paid! 2 weeks ago. Have tried ringing many times and emailed - ignored. Still not received any reply or my food or even my money back!!”
“My order hasn’t arrived and customer care completely ignore my emails. Can’t get through on the phone. Absolutely appalling company. I’ll never use them again.”
“I have used Animed direct a few times now for royal canin satiety as they are cheaper than other companies for this product and delivery has always been couple of days I would highly recommend Animed direct . I rate them 10/10.”
“I’ve ordered food a week ago for my dog with kidney failure emailed 12 times telephoned 5 times still no response and no food. Very bad customer service.”
“Have ordered 4 times over 6 months. Always very delayed delivery not 3-5 working days. Have just chased an order placed 16 days ago and been told it is out of stock and I have been refunded! Not great when you are reliant on prescription food! Will not be using again.”
“Totally useless throughout. Took two weeks to deliver 'express' 1-3 days order for ailing cat. Cat had died before order received. Order returned unopened for refund upon receipt - they received it 12 days ago and still no refund.”
“Ordered 2 weeks ago, £70+, should be 3 to 5 day delivery, emailed no reply, can't get reply on phone, don't order from them, customs service don't exist, no money back or goods”
“It is apparent something is seriously wrong at this company. I've been using them for some time and have always been happy with service but having placed my latest order almost two weeks ago and with no signs of receiving special food for my wee dog I have tried to contact them- to no avail. It is absolutely impossible to get through on telephone and of course they are not responding to emails. They obviously must know how they are letting down their customers - question is why. Why would a company such as this suddenly become so busy. I fear the worse - that I have just given them a £92 contribution! I hope I am wrong.”
“Horrendous customer service. They seem to have lower prices, but this is out beaten by the total lack of customer service and ignorance. Won't be using their website and do not recommend either!”
