Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 421 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 5 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had such a great experience with Anstel and Valentina in particular. Love our pram and accessories.”

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Posted 2 years ago

“Anstel Brands have been very quick and easy to deal with when I had some slight fault in my product, the replacement part arrived very promptly! Can’t fault customer service - very happy.”

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Posted 2 years ago

“Such great service and so accommodating!! The whole process from purchase to delivery was fast and hassle free!”

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Posted 2 years ago

“I had to deal with them twice because my pram broke twice which is annoying specially when you have twins but they made the process very pleasant, very professional and they always got back to me very quickly. The spare parts arrived in no time.”

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Posted 2 years ago

“Outstanding resolution and customer service”

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Posted 2 years ago

“Prompt, professional and quick to resolve my issue. Hayden was fantastic, thank you.”

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Posted 2 years ago

“Excellent, Quick delivery”

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Posted 2 years ago

“Good experience with the Cybex product. Excellent service with customer support.”

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Posted 2 years ago

“Very quick service received next day have no complaints”

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Posted 2 years ago

“Fast response and sorted out for customer quickly thanks so much!!”

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Posted 2 years ago

“Very pleased... was surprised to receive my replacement literally th next day!”

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Posted 2 years ago

“Great customer service, resolved any issues in a timely manner.”

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Posted 2 years ago

“Everything what I ordered was delivered very fast. Customer service is excellent. Thank you Anstel, thank you Valentina.”

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Posted 2 years ago

“The team was so easy to deal with and very helpful, so grateful they were able to help me out . Will definitely be buying more from them thanks to their customer service!”

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Posted 2 years ago

“Hayden was switched on and prompt.”

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Posted 2 years ago

“Let me tell you a story.. I own and operate Bubs 'n' Suds (Baby Car Seat & Pram Cleaning) and I was cleaning a Cybex Capsule for a customer. All was going well until I had to reattach the hood/visor back on after a deep clean. I believe I may have spent over 2 hours verbally abusing this capsule and making my neighbours think about calling the police on me... However, I gave up trying to work it out myself, and contacted your customer service department. RIGHT AWAY I was given the brightest hope in my current glim reality of being able to fix this issue! Her name is Valentina! Without a breath, she told me she would make a HOW-TO video, on how to reattach this monstrous hood/visor as I must have tried over 460 ways, myself, and I have never encountered an issue with any other seat. I'm positive she thought I was crazy for our entire phone call... But alas, she persevered talking with me, amongst hearing how upset i was about this seat and how i was letting my own customer down. She was was able to calm me down and told me to leave it be until she contacted me with the solution. I received the call the next day and had a video made especially for me. Valentina sent this video to me that afternoon! I was able to watch the video, bit by bit, and understand what I was missing and where exactly, I was going wrong. Although I dislike this capsule immensely, I LOVE this company. Valentina is a down right asset to the company and needs a bonus for helping me in such a way, and for just being human when I talked to her. Please, please, make her day with something, because even though this may sound like a small issue, it stressed a very tired twin mumma and new small home business owner out to the max. Thank you so much Valentina. Will highly recommend your company to every one of my clients from now on. 🌟 ⭐️”

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Posted 2 years ago

“Great service. Very helpful. Quality products. Delivery was very quick.”

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Posted 2 years ago

“Amazing service and amazing quality products. Had been looking at a Nuna pram but your staff's expertise and the overall quality of the product made the switch to a Cybex a no brainer. Both communication at the baby show, as well as communication afterwards via email was excellent customer service.”

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Posted 2 years ago

“The ‘Rolls Royce’ of strollers, cots, and capsules! 👌 We purchased the Cybex ePriam Stroller (Frame and Seat Pack), Priam Lux Carry Cot, and Cloud Q Capsule. We’re particularly loving the ePriam stroller features. But all of the products are beautifully made and easy to use, and they all look fabulous too! Thanks to Valentina and the Anstel Brands team for getting the (2022 model) order to us as soon as practicable after its arrival in Australia. They kept us informed whilst we waited, providing outstanding service. Also, I must mention the fantastic Valentina. She made dealing with Anstel Brands seamlessly easy and professional at all times. But also, she went above and beyond to help us by arranging to send our Cloud Q Capsule to us (early, whilst awaiting the ePriam to arrive in Australia) when our baby arrived very prematurely, putting us in a real pickle when traveling interstate. We were not residents of the state but with Valentina's help, we were able to get out and about and get mobile to have a bit of life normality. It made all the difference to us until we could get approval for our baby to fly home with us. First-class products, first-class service!”

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Posted 2 years ago

“Simply amazing customer service! I needed a replacement clip on my pram, Val was fantastic and went above and beyond to find me the correct clip for my pram even when we both thought there was no hope!! She was extreamly professional and kind with corresponding with me. I love my GB pram, and to have a new clip to extend the use, is perfect!! Would highly recomend.”

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Posted 2 years ago

Anstel Brands is rated 4.8 based on 421 reviews