“I purchased ashes and had difficulty setting it up and has been given option of keeping it and give me a £10 if I agreed to keep it or I have to pay for it to be returned. This is really bad and my first impression with Aosom , highly disappointed to say the least.”
Dear Abike
We are truly sorry to hear of your disappointment with the return policy of our company.
As indicated on our terms and conditions on our website, we accept the return of unwanted items, but, unfortunately, we don’t cover the return costs. Considering your disappointment the initial discount was offered as gesture of goodwill.
However as agreed we have assisted you with the return, so please contact us when the courier collects the item and we will process the refund.
We look forward to hearing from you.
Kindest regards,
The After-sales Team
“Aosom has a range of fantastic quality products that are sturdy and well-priced.
I have updated my living room, hallway and bathroom with their space-saving, modern products which have resolved my storage issues using beautiful high-gloss bathroom cabinets and an industrial-styled coat stand that meets all the needs of my home.”
“Present for my husband as he is doing up an old motorcycle and needed something that is moveable to put the tools and bits on and this is perfect for him. Sturdy trolley, perfect size.”
Dear Justin
We're sorry to hear of your disappointment with the heater purchased from us and we appreciate you took the time to share your feedback.
We received your message on the 22nd of December and we replied asking details about your comments. Should you require any assistance with please do not hesitate to contact us replying to our email and we will do our best to help.
Kind regards
The After-sales Team
Dear Wendy
We are sorry to hear about your disappointment.
Following up on your email, we sent a reply within 24 hours requesting some information to assist you further. Unfortunately, it seems our response might not have been received
Please contact us specifying which parts are damaged and sending some pictures that can help us to assess the matter.
We apologise for the inconvenience and we look forward to hearing from you
Kind regards
The After-sales Team
