“We didn't realise that the birdtable came in pieces, but we had some fun putting it together! However, we are very pleased with it. I feel that you should make it clear that it is "self erecting". However, we are very pleased with it.”
Dear Frances
We are really sorry for the incomplete hamster cage that was sent
As per our communications we have processed the full refund requested.
We sincerely apologise for the inconvenience caused
Kind regards
The After-Sales Team
Dear Paul
We are sorry to hear that you are disappointed with our company's return policy.
As per our communications you can choose the courier that is most convenient for you to return the item. We only suggest to use a tracked service as this will facilitate the return process
Please kindly let us know if you require assistance for the return or if you have any questions
Kind regards
The After-Sales Team
“Good experience, no problems with purchase, delivery was faster than expected, supplier rather than manufacturers so limited help with purchase ie cant source missing parts or spares for my item but did get a quick response when contacted supplier via email
Recomend seller as good prices and service”
“Adaptable gate, where pressure gates cannot be used , fairly lightweight great for our little dog would not advise for bigger determined dogs intent in busting out”
Dear customer
Thank you for your feedback and for choosing our product.
We're sorry to hear that you required additional assistance with assembly, and we understand the frustration this may have caused.
We try to constantly improve the clarity of our instructions and we offered assistance during your call to our customer service.
If you would be willing to send us an email and share your experience with the assembly process, it will be appreciate it. This feedback helps us identify areas for improvement and ensure a smoother experience for future customers.
We apologise for the inconvenience caused
Kind regards
The After-Sales Team
