“there was a fault in that the item in the box was the wrong size.
Aosom staff dealt with the problem with courtesy and (as the item was now out of stock) reasonably speedily. in due course the replacement arrived and I am now a happy apple!
thank you Aosom.”
“First time ordering garden furniture prices were good compared with garden centres and delivery was free and amazing two days delivered . Putting together was OK everything marked up so just a matter of thinking it out first then it all came together”
“I would like to say that after a few unfortunate problems Aosom
have come up trumps and i am dismayed to see so many negative statements. Delivery was quick and so was the solution.
Thank you”
“I had never heard of Aosom and had not seen these poor reviews before ordering, or I would not have bought from them at all. However, I have absoutely no complaints. Price was competitive, ordered Mon afternoon and delivered by courier (tracked) Wed morning, item in pristine condition. Obviously, I can't comment on their customer complaints service or returns/refunds system, but to accuse the company of being bankrupt and corrupt is probably libellous.”
“Ordered a reclining office chair and stool from Aosom.. delivery took 2 working days even with the recent bad weather.. Great solid chair and very easy to assemble”
“My order arrived damaged. However, delivery was quick within 48hrs and Aosom rectified the issue straight away. Aosom customer service representatives were extremely polite and helpful. Communication was prompt and clear. The damaged item was resolved without a fuss. Overall outstanding customer service provided throughout. Would confidently recommend to others.”
“I ordered a flywheel bike which arrived slightly damaged. Aosom quickly rectified the issue. Initial delivery was quick within 48hrs . Amazing customer service, very polite and happy to assist. Very pleased with the overall experience.”
“We purchased two rabbit hutches from Aosom UK. They were delivered in excellent condition and also early. They were very straight forward to build and of excellent quality. We are extremely pleased with them and will definitely purchase from Aosom UK again.
Many thanks.”
