“When I tried to return bed as it was " no longer required" which is one of the reasons in your own drop down reasons you refused and offered me a partial refund of £12 to keep the bed!!!Then said it was up to myself to return it at a cost of £35!Shocking after sales!”
Dear Martin
We sincerely apologise for the frustration you've experienced regarding the return process.
As stated on our website, we do not cover return costs for items that are no longer required. In certain cases, we may offer a partial refund as a gesture of goodwill to allow customers to keep the item.
If you have any further enquiries or concerns, please don’t hesitate to contact us.
Kind regards,
The After-Sales Team
