“Thanks so much for going the extra mile, the team made an extra effort to get an archery set we needed in short notice for a birthday. We really appreciate the service, thankyou”
“While staff are pleasant and helpful enough to deal with:-
- bow was shipped without my knowledge or consent, to an address I didn't nominate. It was agreed that the bow was to be kept at store when it arrived and I would pick it up
- I had to call Australia Post and arrange for the return of the bow back to Apex Hunting - whatever notes staff made for the bow's return did nothing
- staff advised they would set bow weight at 55 lbs as I'm a new shooter - it was left at full 70 lbs weight. I subsequently had to drive to the store to get the bow adjusted to what staff originally recommended it be configured
- Trophy Ridge Volt LED light already broken upon arrival
- Was advised by staff I couldn't talk to the manager about the aforementioned issues. Tried ringing the store to have the call answered, then immediately hung up
Perhaps management could splurge on some post-it notes for the guys so they can keep track of jobs. For spending close to $2,000 as a new customer it has been a disappointing experience.”
“Apart from a few communication issues with latest order, U guys are great always willing to help and products are great , we luv ordering from u guys”
“As a total novice - and buying for my young daughter - I had no idea what I needed or why. The staff at Apex answered all my questions and helped me save money where I could. I highly recommend them on their customer service”
