“Ordered twice now and both times there were issues regarding supply or discrepancy to what was advertised. Due to last order taking a long time to arrive, this time I actually rang to verify stock availability prior to placing the online order and was told all good. After two weeks not received I rang for an update only to find out order was about to be packed (two weeks later?) BUT the bow quiver was not available in black and to avoid lengthy delay I had to settle for Camo?? The quiver ordered was black, so why advertise something that isn’t in stock just to get the sale (Bait and switch advertising)?
It is my belief that Apex don’t necessarily carry the stock advertised and advertise on price alone for competitive advantage, then order the product off the supplier, hence the extended lead time. It’s unethical and I won’t support this form of online trading.”
“Received wrong rest , Apex did say they’d replace wth correct rest although didn’t suit my timeframe as I needed one for a trip . Other wise the rest of my orders were good”
“I've had nothing but problems with accessing my apex account. My apex account has higher security than my bank. My latest order wasn't even posted until 3 weeks after purchase without so much as an email. The bloke on the phone was pleasant and good to deal with but couldn't fix these problems. The products are great and I would love to shop with apex more but I cringe when I'm forced to shop with apex because it's always a hassle.”
“You installed my hair rest backwards and sold me the wrong spine arrows as I found out from my club seniors after the fact.
Kind of annoying, doesn't make me want to come back.”
“Original purchase was shown in stock, after purchase it went to back order. I went to this model instead but was advised that I missed the sale and had to pay full price, by the time my delivery arrived, I missed taking them on my planned trip”
“I order a bow online. Paid express post unbeknownst to me that it was a 5-7 handling fee PRIOR to the express post - what’s the point in that? I followed with 3 emails only to be told shipment incoming was delayed (I could have been notified) Bow was set at highest tension) no instructions on setting bow poundage, and the bow I ordered didn’t specify that a bow press is required to adjust draw length and poundage down on some weights/lengths. Boxed was damaged on arrival.”
“Products - great.
Prices - great.
Service - woeful.
I paid for express post, and when I spend 20 something dollars on that, I expect it to be exactly that - express.
2 days after the order and no shipping update prompted me to email and question this. An hour or so after my email, my item was shipped. No reply, no apology, nothing. I'm super disappointed as I have shopped here before and love their products and pricing, but to have my email ignored after questioning the delay on something that was in stock that I paid extra money to have shipped fast shows a lack of professionalism and has driven me away from buying here again. A shame, as I had plans to purchase some more equipment soon.”
“Was happy with the quick service and help but was not happy with the fact my draw length was not checked or lack of help with any setting up of the bow itself”
“This will be the fifth by that I have bought from Apex Hunting.
The carbon RX7 is it Bow that I look forward to buying for awhile now.
At 2 1/2 thousand dollars it is an expensive purchase and I was disappointed to have the bar arrive not in its original box with no owners manual scratches on the cam where someone has made adjustments to the draw length.
I phoned Apex Hunting and was made to feel that it was an important to have an instruction manual, the original box, and it was okay to pay full price for display stock”
“customer service was good got straight back to me, but the wait time for a bow was ridiculous yes it was LH but six months, didn't even get the bow I wanted customer service said they had a different LH bow in stock same brand different model different color different size they didn't know when my bow would arrive, so I said reluctantly yes:(”
“I live in CQ so don’t get to bow shops very often. Was looking forward to getting my son his first bow and possibly upgrading mine. Service was not very helpful. Had done my research and knew that the blizzard would suit my son. Had to actually ask the bloke if I could get me one after I had said several times that that’s what I wanted. Asked for a bag to go with it. Bloke stood and pointed to where they were my wife and I couldn’t see them, they were actually in a box on the floor. Then asked about bows for myself, admittedly I’m left handed so options anywhere are never at a premium (understandably)but the bloke just pointed in a general direction to the couple of left handed bows they had. Showed no interest in showing them to me or so we left with the blizzard for my son only. Happy with the blizzard for a starter bow, actually really surprised with the quality for the price. But as far as service goes won’t be back.”
“I've made two online purchases from Apex, one in 2015 and one at the end of 2022. Both times I've been sent the wrong items. Most recently I've really struggled to get any assistance from their support team and haven't been able to swap items for what I ordered. Unless it was the only retailer of a specific item domestically to Australia, I'd prefer to shop elsewhere.”
