“The supplier's 7-Day Handling Time turned into a 14-Day Handling Time (with no update from the supplier) and when the items arrived finally, it was missing the string.
In saying that, the communication was excellent, and a string was provided quickly enough, free of charge.
Overall I would say this was an average experience.”
“HI, I love my bow but I did find the process of getting it a bit annoying. I rang before I ordered and the person told me that particular bow would take 7 days. When it hadn't arrived by 14 days I rang, to be told that it would take 3 to 6 months! However apparently there were other colours available in 7 days. So the nice person changed my order and I got the bow.
However I think if an order is going to take that long, that you should ring or email the customer and tell them what's happening. A bit of proactive customer support would be appreciated.
It's a lovely bow. Thank you”
“I was solsd string silencers, which will do nothing but slow my string down. I also paid for speed buttons on my string, these were not added.
I rated as acceptable as my string arrived early. & the service provided by Apex was acceptable, though I had to provide the same info twice as they did not check their system for string specifications and they sold me string silencers that don't do anything, nor did they check the string to make sure that the speed buttons were added before posting.”
“When you are a novice and purchasing a bow for the first time like I did I would expect assembly instructions with the bow package you buy. All I got was a parts list so it took awhile to assemble while searching online for any help I.could find”
“Parcel arrived, originally it appeared in stock when purchased online then wasn't, then was going to be sent express, and arrived as normal snail mail..”
“Service was good. Store very clean & tidy.
My only criticism is it would be better if you had more sizes in stock, and you need some random socks for trying on boots for people who walk in with thongs on and forget to bring socks.
I'm not buying a pair of $40 socks just to try on some boots.”
“I ordered a 12 inch stabiliser to shoot AHC in 3daaa, which is my maximum length. The stabiliser arrived over 14 inches in length which is illegal for me to use. I rang Apex Archery and asked if I could exchange the 12 inch for a 10 inch and was advised to refer to the returns policy, which unfortunately states that any items taken out of the packaging cannot be returned which I find a bit unfair, but I will sort a suitable solution myself.”
“This is a good basic thumb release. It has no adjustments to the release mechanism itself. It allows you to adjust the trigger angle. That's the only adjustment possible with this. So you can't set the trigger sensivity.
I like this because I've got a more sophisticated thumb trigger release which through 3 different allan keys allowing me to adjust the mechanism sensitivity of trigger and the release as well allowing me to adjust trigger placement - and it is an excellent and superior release but it also, having the complications means it's more likely to have problem and fail as it did recently and I had to send it back for repairs. That's why I bought this B3 (I've also go tthe B3 index trigger and that's pretty good I reckon).
The B3 Archery Release Exit Hunter isn't as complex and so isn't as adjustable so it's not as good that way, but it is reliable and makes a good back up and it's always good to have a plan B3 if anything fails.”
“Hi
I have only just opened the parcel to check it out. I have found a "hole" in the front compartment where the zipper meets the pocket. At first, it was thought something was meant to go there but if it falls inside there is no way of getting the article out again.”
“No instructions came with the bow, how do I lessen the draw length?? How do I reduce the draw back strength??? How should I use the bow?? Didn’t even know there was a light on the scope until I knocked it and it turned on…..
No outer box for shipping meaning the box the actual bow comes in cops all the damage, thank fully only minor damage to the box which meant no damage to the inside contents
Box also looks a bit dated, not sure how old this model is though”
“Delivery was prompt, which is really the point.
Getting the delivery directly to your door, without having to go to the post office is awesome.
If apex had everything I wanted, I’d not shop anywhere else.”
“Good service and relatively quick delivery. Website unfortunately said “in stock” but the status was changed to “back order” on the tracking when I made the purchase. Not a big issue for me, still made it before Christmas luckily.”
“Shipping . I payed express and items were picked two to three days later and still have not arrived I will be chasing a full refund on express payment. Everything else has been fine I like the product.”
