“I ordered my riser on the 3rd emailed to enquire when it would be shipped on the 14th (it’s already been 8 working days) was told it would be shipped no later than the 16th. The 16th came and went with no word emailed on the 17th to ask would my riser now be shipped express post on Monday/Tuesday like agreed to be told no my riser was “perfectly on schedule” and would be shipped that day standard post that day. So there’s 2 lies 1st that you would ship it express post if it was after the 16th and then that it’s “perfectly on time” It was a week late by the original agreement and 3 days after the rearranged delivery date how is that perfectly on time. When I emailed again to explain I was again told my riser was on schedule and was posted already. The delays I can except even though I’m excited to get my new riser these things happen but the lies are unacceptable and very ooor customer service”
“They haven't arrived yet. I understand it's more likely to be Australia posts falt rather than yours,definitely better off using courier for anything heading into Victoria”
“I ordered a set of custom strings in fluro green & what they installed on my bow was factory strings. When questioned about them was told no they look the same as the factory strings (even though what I ordered was fluro green strings) then a few weeks later I received an email telling me my custom fluro green strings had arrived & to bring my bow in to have them installed. As I was not happy with the strings They had put on I ordered another set straight from there string maker to be sent straight to me. After receiving the email to tell me the original strings I had ordered had rocked up I told them I had ordered another set as I was not happy with the strings They had put on, they then rang the string maker to cancel my order to put the fluro green strings on. By rights I should have 2 sets of custom fluro strings but was told to keep the factory strings as spares (which I didn't want). I was not happy with the fact they rang the string maker to cancel an order that had nothing to do with them. I'm sorry to say that lost me as a customer”
“Paid for express post. 2 days later contacted them to see when the bow would be dispatched. They said after it had been set up. To which I said do not touch it I will have it set up for me, Do not touch it! It came set up for left handed! Looks like it was off the shelf not brand new it had clearly been used. Will not order through them again.”
