Appliance Giant Reviews

Name: Appliance Giant
Address: 10 Cavasinni Place, Wetherill Park
Rating: 4.44

4.4 Rating 1,065 Reviews

86 %

of reviewers recommend Appliance Giant

Company Reviews

Product Reviews

Metrics

4.4

Based on 1,065 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Appliance Giant 5 star review on 22nd August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item as described but delivery time let them down.”

Helpful Report

Posted 3 years ago

“My appliance took roughly 6 weeks to arrive but I’d paid up front & so company had my money for that period of time. Businesses should only access credit card when goods dispatched like Dymocks etc. Happy with appliance but not delivery of goods”

Helpful Report

Posted 3 years ago

“Product was out of stock and no advice given. Product it self was cheaper than any where else.”

Helpful Report

Posted 3 years ago

“Very heavy product... Extremely long wait time for delivery .”

Helpful Report

Posted 3 years ago

“Excellent product but poor service. Company doesn't even have the stock on hand to sell. On Ebay it stated that it would be delivered within a week. I ordered and paid then got in touch with them to ensure my item was going to be delivered as they had not sent it and that was a day before it should have been delivered. They told me to wait 10 more days as they are waiting for item to come to them. Well nearly 3months later I got it. If you need something in a hurry don't use them but products are good .”

Helpful Report

Posted 3 years ago

“Delivery was way too long”

Helpful Report

Posted 3 years ago

“I didn't receive the product at the expected delivery date so I phoned Appliance Giant and was advised the item was out of stock so ordered an alternative. Product is good. However, I would have liked to have been notified of the out of stock issue instead of chasing this with the company.”

Helpful Report

Posted 3 years ago

“Item was out of stock but I didn't receive notification when I would be likely to receive my delivery.”

Helpful Report

Posted 3 years ago

“The product is great and was definitely the best price compared to the competitor. I received it two and a half weeks after the date listed on the website. I called the first week and was told that it wasn’t on their route so I asked if it was possible to pick it up. This created a misunderstanding between the customer service rep and myself. I didn’t realise that it had been placed under a different service so I didn’t pick it up and it wasn’t delivered. I apologised for the miscommunication and asked for a different delivery date. She was pretty short but she put it through for two days later. The website clearly states that they deliver, install and remove packing but when I came home, the packing had been left behind. The delivery driver had told my housemate that they don’t take the packing away. I’m an understanding person but please don’t set expectations on your website that your team can’t deliver. I can’t complain about the product, but there inconsistencies in expectations that I didn’t appreciate.”

Helpful Report

Posted 3 years ago

“Wjat is it”

Helpful Report

Posted 3 years ago

“Nobody got in touch with me to arrange delivery. I had to chase it. Once delivery arranged all OK.”

Helpful Report

Posted 3 years ago

“Need to advise when out of stock and estimate when back in stock.”

Helpful Report

Posted 3 years ago

“Ordering was easy online. Customer Service - a bit of a run around to get the delivery organised, then was told would be delivered Friday, too the day off work to be home for it, rang to confirm - no record, then was told, ok, will be delivered on Saturday - explained access to property, stairs etc, then was told, had to be Saturday as required 2 people, fine... then was told before 1pm, following numerous phone calls, was finally delivered at 3.30pm with one guy only to get up 3 flights of stairs - the fridge was dented on the back also as he attempted to get it up on his own. Good products at good prices, but the after sales and delivery confirmation could use some work.”

Helpful Report

Posted 3 years ago

“Even though the item sent was falling apart, the whole process was "business as usual", without hiccups during both delivery and return. Had the item been as expected, top marks would be in order. Still, quality control should not rest entirely upon the customer...”

Helpful Report

Posted 3 years ago

“I placed 2 orders and received one promptly but the other unfortunately was out of stock however advertised as in stock on the website. I had purchased it and was contacted days later that it is on backorder. I am waiting patiently and hope I will not be disappointed”

Helpful Report

Posted 3 years ago

“Bought a fridge from AG and paid for it on a Friday and it was delivered on the Monday. Fantastic service and very competitive prices. Unfortunately the next experience not so great. Bought an electronic frypan weeks ago and still waiting for it to be delivered, despite assurances it would arrive at the warehouse on the 12 May.... it’s now the 17th and no sign of it yet. Random!!!!”

Helpful Report

Posted 3 years ago

“Tv is absolutely amazing but with the amount of mix-ups and lack of contact it ended up being a massive hassle special mention to Vanessa who had to put up with my terrible attitude she handled it really well and professionally and Sammy who organised a replacement tv although if I bought the replacement tv somewhere else I could of got it $130 cheaper”

Helpful Report

Posted 3 years ago

“Washing machine was competitively priced and delivered - unfortunately due to Covid fears delivery stopped at the back door - no installation and had to have active discussion re removing old machine - which I had disconnected”

Helpful Report

Posted 4 years ago

Hi Digby, Apologies to hear you there was an active discussion in relation to retrieval of existing appliance. We will have a look into this to analyse how we can better improve our delivery execution. Please be assured our delivery services are back to full operation. Appliance Giant Team

Posted 3 years ago

“still have not received this product”

Helpful Report

Posted 4 years ago

Appliance Giant is rated 4.4 based on 1,065 reviews