“Purchased a fridge that arrived with a dint in the side, took over a week to arrange delivery because Appliance Giant called me once and I missed the call - they never called back or sent a follow up text.”
“The phone customer service is quite poor.
The delivery people were suppose to ring before they came, but they didnt and to top it off, the dryer i purchased at beginning of may is faulty and i am today waiting for the service people to come and look at it. I havent even used it yet.”
“The service was excellent up until delivery was to occur. The logistics chain to get the product to the customer is appalling. Our item stalled with TNT for over a week and when it finally did get here they wouldn’t take it any further than the driveway. What’s worse is they refused to take a large wooden pallet back with them. I didn’t buy a pallet. I bought a dishwasher! Now my purchase comes with a trip to the tip at my expense to dispose of it. I recommend Appliance Giant look into their delivery provider and apply more oversight.”
“It took a few months to receive the item, which would be okay if not in stock/was given ETA. I did have to follow up 3 times before getting an answer since the website was showing that it should be avail lot sooner than when it arrived.”
“1.The item delivered has one component missing.
2.The component subsequently replaced by manufacturer was sent with a wrong address, unit 306 instead off 307 and somehow redirected to a consignee news agency without any notice or call to the receiver who was only aware of this after raising an enquiry about the delay.
Whilst 1 and 2 above may well be the mfr.'s fault and the prompt response of your staff is actually commendable, a closer follow-up of actions taken to ensure subsequent due delivery of the good would be desirable.”
“My appliance took roughly 6 weeks to arrive but I’d paid up front & so company had my money for that period of time. Businesses should only access credit card when goods dispatched like Dymocks etc.
Happy with appliance but not delivery of goods”