Appliance Giant Reviews

Name: Appliance Giant
Address: 10 Cavasinni Place, Wetherill Park
Rating: 4.44

4.4 Rating 1,065 Reviews

86 %

of reviewers recommend Appliance Giant

Company Reviews

Product Reviews

Metrics

4.4

Based on 1,065 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Appliance Giant 5 star review on 22nd August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ice maker is unsatisfactory .Where do you put the eggs?Ordering and delivery was excellent. Thanks”

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Posted 1 year ago

“Couldn’t really rate appliance giant as I have not received my microwave yet but I’m sure everything will be fine thank you”

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Posted 1 year ago

“So poor customer service”

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Posted 2 years ago

“The only negative was the extremely long wait time that you learn about AFTER you have purchased.”

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Posted 2 years ago

“Purchased a fridge that arrived with a dint in the side, took over a week to arrange delivery because Appliance Giant called me once and I missed the call - they never called back or sent a follow up text.”

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Posted 2 years ago

“The knob broke the first time I used it, please send me a new control knob.”

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Posted 2 years ago

“arrived promptly however box was badly damaged and my heater was also damaged one of the bars had come away from the sides upon opening it.”

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Posted 2 years ago

“Prices advertised are good.”

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Posted 2 years ago

“I did not get it because it got lost in the post somewhere.”

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Posted 2 years ago

“The phone customer service is quite poor. The delivery people were suppose to ring before they came, but they didnt and to top it off, the dryer i purchased at beginning of may is faulty and i am today waiting for the service people to come and look at it. I havent even used it yet.”

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Posted 2 years ago

“Delivered quickly but didn’t take packaging”

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Posted 3 years ago

“The service was excellent up until delivery was to occur. The logistics chain to get the product to the customer is appalling. Our item stalled with TNT for over a week and when it finally did get here they wouldn’t take it any further than the driveway. What’s worse is they refused to take a large wooden pallet back with them. I didn’t buy a pallet. I bought a dishwasher! Now my purchase comes with a trip to the tip at my expense to dispose of it. I recommend Appliance Giant look into their delivery provider and apply more oversight.”

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Posted 3 years ago

“It took a few months to receive the item, which would be okay if not in stock/was given ETA. I did have to follow up 3 times before getting an answer since the website was showing that it should be avail lot sooner than when it arrived.”

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Posted 3 years ago

“Received the wrong equipment but correct item not yet received and the inconvenience is frustrating”

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Posted 3 years ago

“1.The item delivered has one component missing. 2.The component subsequently replaced by manufacturer was sent with a wrong address, unit 306 instead off 307 and somehow redirected to a consignee news agency without any notice or call to the receiver who was only aware of this after raising an enquiry about the delay. Whilst 1 and 2 above may well be the mfr.'s fault and the prompt response of your staff is actually commendable, a closer follow-up of actions taken to ensure subsequent due delivery of the good would be desirable.”

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Posted 3 years ago

“The actual product and price was great but the lack of communication was a real let down. No regular email updates and my inquiry as to the order status went unanswered.”