Appliance Direct Reviews

Name: Appliance Direct
Rating: 4.47

4.5 Rating 133 Reviews

87 %

of reviewers recommend Appliance Direct

Company Reviews

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Metrics

4.5

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Appliance Direct 1 star review on 6th November 2020

Marian

Appliance Direct 5 star review on 26th August 2020

Lindsey

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, simple and cheap prices.”

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Posted 6 years ago

“Absolutely spot on service!”

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Posted 6 years ago

“Appliance Direct has a wide range of products at good prices. Ordering was easy and it was great that I could have my parcel delivered to a local shop rather than wait in all day.”

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Posted 6 years ago

“Quick efficient service kept us informed about the status of our order”

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Posted 6 years ago

“Speedy, and informative.”

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Posted 6 years ago

“Great choice of products at great prices. Very quick delivery and plenty of delivery options.”

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Posted 6 years ago

“Easy to use website. Placed order for freezer and it came on the date and time specified. Decent price and no problems at all.”

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Posted 3 years ago

“Iam only wrighting this because appliance direct want me to tell you about my experience, I ordered a bosh cooker on saterday, paid 29 pounds, for next day delivery it came on Tuesday, I wasn't expecting the delivery to be on Sunday, but at least Monday, some people say thay have ordered on Sunday and there item came on Monday, the cooker is fine, but saterday to Tuesday ant next day delivery, and it cost me Twenty Nine quid extra.”

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Posted 3 years ago

“Good service from start to finish delivery men very helpful”

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Posted 4 years ago

“Appliances delivered when they said they would be, 2 man team, I had them delivered to my work so access was very easy. Items all appeared to be OK with no damages, but haven't inspected yet as kitchen not ready to receive them. Hopefully all will be alright when ready to install. Did put "unchecked" on paperwork.”

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Posted 4 years ago

“Excellent service. One small criticism, the box was damaged and unsealed. However everything else was in order.”

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Posted 5 years ago

“Always great prices and quality products. From order to delivery was smooth process and was kept up to date with delivery and time slot.”

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Posted 5 years ago

“All delivered on time and correct date plus phoned when they said they would .would buy from them again .”

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Posted 5 years ago

“My Fridge was not holding even temperature, so delighted to find the same model fridge in a newer serial number. Delighted with Customer Service phone call to explain planned delivery date -great to speak to a person. Good communication on day of delivery with friendly driver and mate.”

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Posted 5 years ago

“Easy to order, we were kept informed and delivery was on time. Very happy with service and would definitely use again.”

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Posted 5 years ago

“Competitive price”

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Posted 6 years ago

“Dissappointed that I was not informed when item was at the collection point or given my collection code which was required for me to be able to collect, unable to do so without it Other than that all good.”

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Posted 4 years ago

“Happy with tumble dryer however disappointing customer service. Had ordered machine which stated available for delivery the following weekend, however after hearing nothing for over a week I called customer service who told me the machine was now out of stock and someone would call me to arrange a replacement. 2 weeks and 3 calls to appliance direct later and still nothing from them. I ended up having to wait for original machine to come back in stock.”

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Posted 4 years ago

“Great delivery on time but the phone I purchased should have come with a free memory bank never recieved wrote to the company three times no reply.”

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Posted 4 years ago

“Oven delivered, paid in addition to have old appliance removed and recycled, it was delivered, asked politely if they could just put new oven in the place the old one was.. No... Left it on the floor and the packaging on the front lawn! I am a lady on my own and there was no way I could lift this... It sat on the floor for three days... So obviously couldn't cook!!!!!!!!!!”

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Posted 4 years ago

Appliance Direct is rated 4.5 based on 133 reviews