“Paid for 2 day delivery and it took 3. They are unresponsive to my request to refund the extra money paid for shorter delivery. Pleased with what I ordered though but miffed that they won’t give me back my delivery fee!”
Thank you for your feedback Richard, it is very important to us. We can see that you placed your order on Wednesday 14th April after our 12-noon cut-off time for same-day dispatch. This resulted in your order leaving us on Thursday 15th April. Our deliveries are working days only so your order was scheduled to arrive on Monday 19th April but fortunately, it was delivered early on Saturday 17th April. Due to your item being delivered earlier than scheduled a refund would not be processed. We have checked our records and can not see an email from yourself requesting a refund.
Thank you for your feedback Martin, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Les, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“This is the second Calor greenhouse heater that we have had, the first is still going strong, so this was for our son. They are excellent at keeping the greenhouse temperature stable, we keep it just above freezing at night and the thermostat is reliable. The amount of gas we use is very little, so all in all an excellent buy”
Thank you for your feedback Heather. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback Chris. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
“Excellent and prompt service and delivery. After placing order, received call to say item was out of stock but was still received within revised time frame.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Julie, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Dave, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Ordered on 8/4 paid 9/4
YouTexted that delivery would be made on 21/4 (far far too slow) but this was not made and no communication made to me as to why not.
No way of contacting Calor given to me. Name of distributor and contact not given to me.
2 calls and 25 minutes to assumed distributor showed order was not on system
3 calls to Calor to register this - staff quite unready for such a query
A total shambles.
I still haven’t heard of when it will be delivered.
Very unhappy”
Thank you for your feedback Anthony, it is very important to us. We can see from the tracking information that your order left us on 09/04/21 and was delivered by Royal Mail on 14/04/2021. A member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for any inconvenience this has caused you.
“I bought two items from you a double automatic connection for propane calor gas bottles and a spanner. With a name as being one of the best in the business I was more than disappointed.You only had to pack two items in a box but only one turned up. You guessed it no spanner and no reply to my email what useless service you have given.”
Thank you for your feedback John, it is very important to us. We are sorry to hear that you are missing a product from your order. Unfortunately, we cannot find your email on our system however, a member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for any inconvenience this has caused you.
Thank you for your feedback Kenneth . Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback, Ria. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
