Thanks for taking the time to share your feedback with us. We aim to provide our customers with good, quality products at competitive prices. Thanks for your trust, and we hope to see you again soon!
Dear Ken, thanks for taking the time to share your feedback with us. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback, Stephen. It is very important to us to provide a good quality service to all our customers. We are glad you feel we're on the right track and hope to see you again soon.
“Very satisfied with first the purchase I've made with Calor, good service and communication through out with quick delivery hence the 5 stars on this occasion.”
Thank you for your feedback Richard, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
We are grateful for your 5-star review, Terry. Thanks for sharing your rating with the community and us. We’re glad you had a good experience, and we hope to see you again soon!
Hi David, thank you for sharing your positive experience. Customer satisfaction and providing a good quality service to all our customers is paramount. We hope to see you again soon!
“Despite twice attempting to contact (during the past few weeks) Calor Appliances via their appliances@calor.co.uk email account they have not even responded to my complaint regarding damage to my purchased item - a Char-Broil BBQ! Really disappointed in this level of customer support/service.....”
Dear Stephen, please accept our apologies for not receiving a reply. We've been having technical issues with our email address for quite some time, and our IT team is working around the clock trying to resolve this.
In the meantime, as we advise on our homepage, "please send your requests via our contact form or forward the original email to support@calor.zendesk.com".
We apologise for the frustration this has caused you.
Thank you for your feedback Graham, it is very important to us. A member of our Customer Service Team will be in contact with you to have this resolved. We apologise for any inconvenience this has caused you.
“The appliance that was sent to me,was faulty,secondhand, and the commision date was 2009.
after speaking with the Tec dept ,They had not got a clue why a simple unit LPG water heater,would not engage the burners etc.As an ex Tec/Gas Inspector/Installer, my opion too many wanna be clever parts, do us all a favour. Keep it simple, Dont do the Worcester ( Im Posh,but rubbish).Hype...Could be a lil cracker.(Ferrolli Tec) nice guys,after service Top notch, " Calor Appliances ltd" ,Could not fault there After care/and Polite buisness style.. Sorry guys, But.. Recommend them anytime...We all have a bad one,in life.. Burt.”
Thank you for your feedback, it is very important to us. We are sorry to hear that you had issues with your Water Heater and that you were not satisfied with the response from the manufacturer. We apologise for any inconvenience this has caused you.
Dear Jen, thanks for sharing your feedback and recommendation. We aim to provide our customers with good, quality products at competitive prices. We're delighted that you're happy, and we're looking forward to serving you again soon.
“Good service. I had a problem when the wrong product was delivered but a quick phone call explaining the issue and all was resolved straight away. Now a happy customer.”
Dear Gareth, thanks for taking the time to share your feedback with us. We are pleased that you are happy with our service and our after-sales via our Customer Service Team. It is very important to us to provide a good quality service to all our customers.
