“Being a gas device, and coming from CALOR, I was exit to be good quality and well made - I was not disappointed! The change-over valve I bought is excellent.”
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“The part I received didn’t fit despite measuring and the returns process was difficult, which they don’t provide return postage, and now they are saying they haven’t received my return so won’t issue a refund.”
Thank you for your feedback, it is very important to us. We can see that your item has been received into our warehouse and a refund has been processed by our Accounts Team this morning.
“Placed an order with these on Saturday, received my order on Monday, very quick service, item looks a good quality, actually fits properly not like the cheaper ones you can get where you struggle to turn it on and off, will definitely use and and recommend”
Thank you for your feedback Rachel, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Graham, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Excellent service and best price available on the internet. Kept advised of when delivery would be made. Delivery drive even helped take the BBQ around the back of the house- very pleased with the service and the product”
Thank you for your feedback Lesley, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Its funny you should ask actually.
I bought a very expensive 3 burner cast iron stove. It seemed a bit cheeky to charge extra (as it was already nearly £300) for express delivery but It was very important that i get it by a certain date.
That date arrived and no sign of it, nor the next day, nor the next, only 4 days after the guaranteed date did it actually arrive. We opened the box and it was broken. They said someone would come pick it up and on the same day they would dispatch a replacement. The day of arrival came and nothing. So i ring them up and they say "We never sent it out on the day we said, but you will get it by X day."
That day comes and nothing arrives. I ring them up again and they say that its lost in transit, they will investigate and ring me back. Naturally no response so I ring again and they say they havnt found anything out but will now try.
A few days pass and the burner turns up at the Billing address (some 15 miles from the Delivery Address), so we drive all the way and collect it and guess what - its broken in numerous places.
We ring them up and they come and collect, we get a refund. A HUGE waste of everyone's time from start to finish, I wish I had been warned of this company before wasting so much of my life on them. 1 star feels a bit generous.
Positives - the guy on the phone was nice, there wasn't long queues for support.”
Thank you for your feedback, it is very important to us. We are sorry to hear that your original order and your replacement arrived damaged. Unfortunately, we have no control over damages occurring during transportation, however, these have both been logged with our courier provider. We can see that your original order was due to arrive with you on Friday 7th May but it arrived one working day later on the Monday. Your replacement order was mistakenly sent out to your billing address instead of the stated delivery address which we apologise for. We can see that a refund has now been processed and apologise for the inconvenience this has caused you.
Thank you for your feedback Andrew, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Colin, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Marc, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Since the closure of the centre in Edmonton it's been difficult to get gas tanks in Tottenham. The petrol stations are usually clueless as to when products will arrive and reluctant to make a reservation.”
Thank you for your feedback Duncan, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor.
Thank you for your feedback Simon, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Roger, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Neal, it is very important to us. We are sorry to hear that your BBQ arrived with parts missing. We can see that a member of our Customer Service Team has been in contact with you to let you know that they are in touch with the manufacturer to request the replacement parts be sent out to you. We apologise for any inconvenience this has caused you.
Thank you for your feedback Steve. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
“I purchased the Campingaz Series 400 SG Double Burner Stove & Grill.
Excellent product. Lightweight and veritile.
I have two criticisms: 1) as it's lighweight, it could do with being supplied with a non-slip base to the feet, as it has a tendancy to slip away from the user when pushing the piezo ignition and placed on a hard surface. 2) the handle is uncomfortable for carrying as the underside has not been finished to the same standard as the face.
Otherwise, good product.”
Dear Adrian, we are grateful that you took the time out to leave us a review. Providing our customers with a good quality service and products at competitive prices is of the utmost importance.
Dear Kevin, we are grateful for your review. We aim to provide our customers with good, quality products at competitive prices. We're glad we were able to meet your expectations and hope to see you again soon!
