Dear Ralph, thanks for taking the time to share your feedback with us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process. We’re glad you are happy with your purchase, and we hope to see you again soon!
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Brian, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback,it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Sharon, it is very important to us. We can see that the Campingaz BBQ you recently bought was purchased from our online shop.
“My first purchase of the Gas2Coal 440 BBQ (Mar 2021) had to be returned as it had incorrect parts in the box.My email to Customer Services wasn't responded to until I called 5 days later. No more BBQ in stock, so no BBQ for the Family plus guests that weekend. So move forward two months and I was able to reorder the same G2C 440 BBQ at a higher price; someone profiteering? BBQ arrived but this time the plastic base counterweight is leaking it's granular contents everywhere. Email Customer Services and once again days later still waiting for a reply. Guess I'll have to call Customer Services to get some response.
I'm not optimistic.....”
Thank you for your feedback Andrew, it is very important to us. We are sorry to hear that your second BBQ has developed a fault and that you are still waiting for a response to resolve this. We can confirm that a member of our Customer Service Team is going to send you out a replacement today of the faulty part and a refund for the increased price difference is being refunded back to you. Unfortunately, prices are increasing on a lot of products due to the fluctuation in container and transportation costs which is unavoidable. We apologise for any inconvenience this has caused you.
“The barbecue was very very difficult to put together. It looks like a really nice barbecue and well made. At the moment it's like an ornament as I can't buy any gas for it due to a world wide shortage of gas cylinders. Can you give an idea when I will be able to purchase some gas. Regards Jeanetta”
Thank you for your feedback Jeanetta, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor. We apologise for any inconvenience this is causing you.
Thank you for your feedback Ian, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Amarjit, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Very slow answering my queries. In fact I had bought the product before they got back to me. Luckily I'm happy with the product, but would have bought another part for it if I had had the answer sooner. As it is I'm going to have to pay postage on the part I need, whereas it could have been included in my order.”
Thank you for your feedback Sue, it is very important to us. Unfortunately, we are currently experiencing a high volume of emails and questions which is causing significant delays. Our Customer Service Team is trying their best to reply to customers as quickly as possible. If you would like to place an order for the part you were enquiring about please give our Customer Service Team a call on 01926808085 and we can discuss the postage costs. We apologise for any inconvenience this has caused you.
Thank you for your feedback Mike, it is very important to us. We are sorry to hear that the outer box of your coals arrived damaged and this has been passed on to our courier to avoid it from happening in the future. We are pleased that the products inside were not damaged and apologise for any inconvenience this caused you.
Thank you for taking the time to share your feedback with us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process. We’re glad you are happy with your purchase, and we hope to see you again soon!
Dear Stuart, thanks for taking the time to share your feedback with us. It is very important to us to provide a good quality service to all our customers. We're glad we were able to meet your expectations, and we hope to see you again soon!
Dear David, thank you for your feedback. It is very important to us to ensure our customers receive top-quality products and excellent service. Thanks for your trust, and we hope to see you again soon!
Thank you for your review, Anthony. Customer satisfaction and providing a good quality service to all our customers is paramount. We’re glad you are happy with your purchase, and we hope to see you again soon!
Dear Damien, we are so grateful for your review. Thanks for sharing it with the community and us. Thanks for your trust, and we hope to see you again soon!
