Thank you for your feedback Morag. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
“it would have been nice if i were advised that buying a gas cylinder (without an empty) is near impossible. I guess profits are more important than good service.”
Thank you for your feedback Anton, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor.
“Brilliant solid quality. Excellent even burn. Safety is paramount and the one I had tried before, a cheap import disaster waiting to happen from Amazon was frankly dangerous.”
Thank you for your feedback Alistair. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Geoffrey, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Peter. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback Gillian, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Lee. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
“Not great service from Calor, I ordered a bbq on Sunday, and I paid for the 2 working day delivery, and I rang on Wednesday to find out where it was. I was advised that it would be delivered some time next week as it needed a pallet. Which I was shocked at. I required the bbq for Saturday, I questioned the staff member who checked again, and found he was wrong, he said it would be delivered on the Thursday- over the time frame I had paid for it to arrive. Then at 4pm on Thursday I rang as it still hadn't been delivered and I was told that dpd were running a day behind and that it was coming on Friday.. not impressed that you couldn’t even call to let me know that again it would not be delivered. When it did arrive I opened it to find that it was the “wrong colour” I rang back and spoke to a staff member who advised they didn’t even do the colour I had bought, at this point because of the delays in getting the bbq to me it was too late to find another bbq, very disappointed as I only bought from you due to the colour of the bbq, shown on a google search AND on the website. I am now stuck with a £200 bbq in a colour I did not want. I have also been promised twice that my delivery fee, albeit only £2 would be refunded. It still has not been. Had you delivered my bbq on time I would have had time to go and get a different one, due to the issue with the colour. Not impressed”
Thank you for your feedback Bethany, it is very important to us. We are sorry to hear that your BBQ arrived later than expected. On occasion, the courier providers we use do encounter unavoidable delays and unfortunately, we are not made aware of these delays to enable us to pass this information on to customers.
We can see from our phone records that our Customer Service Advisor did offer to swap the BBQ over for you due to the wrong colour being sent. After some investigation, it arose that the incorrect colour was advertised on the website and we only stocked the colour you received. Due to this error, we offered to have the BBQ collected and have no record of you coming back to us with your decision. We can confirm that a refund has been processed for the extra you paid for 48-hour delivery and we apologise for the inconvenience this caused you.
Thank you for your feedback Stephen, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Andrew. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
