“Excellent, it is an amazing BBQ. took a while to put together would be nice if you offered a ready assembled option. Finding it difficult to get accessories though.”
Thank you for your feedback Margaret. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ. Unfortunately, an assembly service is not something that we currently offer at this time.
Thank you for your feedback Keith, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
“The BBQ itself is fine. Delivery could have been better organised as a date and time wasn't confirmed and a neighbour had to take it in for me.
I managed the basic construction of the BBQ (nuts and bolts) but was concerned about fitting together the gas components so, in the end, I found someone to do it for me - at a cost. This should have been made plainer in the description and I would say that, unless you are competent in this area, you shouldn't attempt it.”
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ. We are sorry to hear that you did not receive a phone call to arrange a suitable delivery date and time as this is part of our book in delivery service. We will certainly look into this further and apologise for any inconvenience this caused you.
“The quality of The Paella pan I purchased is superb. It is well made, sturdy and such good value. Arrived 2 days after quoted delivery but was worth waiting for.”
Thank you for your feedback Maxine, it is very important to us. We can see from our records that your order was placed on our website on Tuesday 1st June at 23.50 which is after close of business. This resulted in your parcel leaving us the following day, Wednesday 2nd June and as you opted for our standard delivery option, which takes 3-4 working days, your parcel was scheduled to arrive on Tuesday 8th June. I can see from the tracking information that your order arrived earlier than expected on Sunday 6th June.
“The hose was slightly shorter than that fitted, but still fits without strain or kink. The old one had perished seals and was some age so needed changed.Delivery was as advised, quality first class, now tied up the spanner so I won't lose it. First class service all round.”
Thank you for your feedback. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback, it is very important to us. We are sorry to hear that your order arrived later than expected. We can see that your order was placed on our website on Tuesday 1st June at 15.58 which is after our 12-noon cut-off time for same-day dispatch. This resulted in your order leaving us on Wednesday 2nd June and was scheduled to arrive on Friday 4th June. We can see that your order arrived one working day late on Monday 7th June. A refund will be processed for the extra you paid and we apologise for any incorrect this delay caused you.
“I ordered an item that came from Ireland and paid the extra for 2-day delivery. It arrived after 4 days! No other problems - I'm not going to fight for the refund.”
Thank you for your feedback, it is very important to us. We can see that your order was placed on the Bank Holiday Monday, 31st May. As we were closed for the Bank Holiday your order left us the following day and was scheduled for delivery on Thursday however, I can see from the tracking that it arrived one day later on the Friday. We will have a refund processed for the extra you paid and apologise for the delay and the inconvenience this caused you.
Dear Anthony, thank you for your feedback. Providing our customers with a good quality service and products at competitive prices is of the utmost importance. We are glad you were able to find the product you were looking for at the best price around at our online shop. We’re glad you are happy with your purchase, and we hope to see you again soon!
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is paramount. We’re glad you had a good experience, and we hope to see you again soon!
Dear Tony, thank you for your feedback. We pride ourselves on offering exceptional customer service and excellent technical knowledge. We're delighted that you're happy, and we're looking forward to serving you again soon.
Thank you for your feedback Lisa, it is very important to us. We are sorry to hear that your order arrived one day later than scheduled due to courier delays. A refund for the extra you paid has been processed. We apologise for any inconvenience this has caused you.
Thank you for taking the time to share your feedback with us. It is very important for us to ensure our customers are provided with the highest quality of service and products.
We are grateful for your review. We aim to provide our customers with good, quality products at competitive prices. We’re glad you are happy with your purchase, and we hope to see you again soon!
“I thought this was a lovely company to deal with. Products arrived well packed and within good time. They were also cheaper than the bigger companies.
The phone service was excellent and reassuring for a non experienced camper checking out the right item to buy.
Recommend this company”
Thank you for your feedback and your recommendation, Adele; We take pride in knowing our customers are happy with their purchase. We’re glad you are happy with your purchase, and we hope to see you again soon!
Thank you for your feedback Nick, it is very important to us. We can see that you placed your order on Thursday 27th May at 18.09 which is after close of business. Your order was dispatched from us on Friday 28th May on a standard delivery, which is 3-4 working days as we are based in N Ireland. As Monday was a Bank Holiday, your order was due to arrive Friday 4th June but it arrived 2 working days early on Wednesday 2nd June.
