Thank you for your feedback Karen, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor. We apologise for any inconvenience this is causing you.
“I ordered a two-ring gas burner for cooking outside. It came within a reasonable time but the box was inside another box and a hole had been punched in the side of the inner box resulting in one of the three taps being broken. I wrote back to Calor on Thursday 27th May and I am still waiting for a reply (Wednesday 2nd June). I received the request for a review before they answered my damages claim so I can only comment on my treatment so far - which is not good.”
Thank you for your feedback, it is very important to us. We are sorry to hear that you have not as yet had a reply to your enquiry which was sent to us on Thursday 27th May @ 16.57. Unfortunately, we are experiencing a high volume of calls and emails as we close over the weekend and were also closed on Monday for Bank Holiday. This is causing significant delays in our response times. A member of our Customer Service Team will be in touch with you to have this resolved. We apologise for any inconvenience this has caused you.
Thank you for your review, Nigel. It is very important to us to provide a good quality service to all our customers. We’re glad you are happy with the service, and we hope to see you again soon!
Thank you for sharing your feedback. It is very important to us to provide a good quality service to all our customers. We’re glad you are happy with your purchase, and we hope to see you again soon!
Thanks for sharing your feedback, Steven. Providing our customers with a good quality service and products at competitive prices is of the utmost importance. We’re glad you had a good experience, and we hope to see you again soon!
“Great BBQ, Great delivery service.
The quality of the materials used are first class and it is particularly good that every part is replaceable when needed.
The same cannot be said about Calor Gas Ltd. I tried ten local suppliers to get a Green Patio Gas cylinder but all resellers in the Southeast have told NOT TO ISSUE ANT NEW CYLINDER AGREEMENTS. Ridiculous!!! A new BBQ and cannot get a gas cylinder. Just like buying a new car and being told you aren’t allowed to buy petrol.
Make certain you have an appropriate cylinder before considering purchase.”
Thank you for your feedback Michael, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Sylvia, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Patrick, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“I purchased a 20l gas urn, the first time I used it, the water leaked from around the tap. Not something you would expect from a £269 piece of kit. Know waiting for new tap, to see if it solves the issue. This product was not tested prior to dispatch.”
Thank you for your feedback Melvin, it is very important to us. We are sorry to hear that your product is leaking and can see from our records that you have been in touch directly with the manufacturer to have this resolved. Tests are carried out by the manufacturer before being shipped to us. We apologise for any inconvenience this has caused you.
“Purchased Cadac BBQ . Very competitive price, excellent quick delivery for low cost postage. Very pleased with this product, would buy from Calor again.”
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Great Service! Ordered a Cadac Quick Release Caravan BBQ Point Gas Hose 1.5m. Pleased with quick delivery, item arrived when promised. Will definitely use Calor Appliances again.”
Thank you for your feedback Robert, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Delivery on a pallet was on time and well packed. BBQ unpacked and built with no problems, used for the 1st time at the weekend.... excellent!
Just got to dispose of the pallet now.”
“Being a gas device, and coming from CALOR, I was exit to be good quality and well made - I was not disappointed! The change-over valve I bought is excellent.”
