“Calor Appliances had the best price for this bbq ( Char-Broil Gas2Coal 440 4 Burner Hybrid Gas/Charcoal Grill ) anywhere online, by a lot.
Delivery was quick and efficient. Very happy.”
Thank you for your feedback Mandy, it is very important to us. We are pleased that you are happy with your order and aim to provide all our customers with good, quality products at competitive prices.
“I ordered a Char-Broil 440 from you in time for the Easter weekend and a BBQ with 6 family members as allowed.
In putting the BBQ together in line with the instructions, I find that some of the parts included are incorrect!
I emailed pictures of the wrong parts vs the instructions clearly showing what was wrong; three days later I have heard nothing from you? I find a telephone number and speak to Customer Services who tell me the parts have to be ordered from Denmark, they don't know how long it will take and no apology.
Equals Easter weekend family BBQ RUINED!”
Thank you for your feedback Andrew, it is very important to us. We are sorry to hear that some of your BBQ parts are incorrect which has prevented you from using it. Unfortunately, we did not receive the initial email you sent in along with the photographs due to a system error which is currently being looked into. The missing parts have been requested from the manufacturer who is based in Denmark as we do not keep spare parts here. We apologise for the inconvenience this has caused you.
Thank you for your feedback Kerry, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Kevin, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“The order arrived on time, but a part was broken when I opened the parcel. I have emailed the company twice to obtain a replacement part but 10 days later and have not had a reply of any sort yet, so i will give it another day or so and will then phone up to chase.”
Thank you for your feedback Ian, it is very important to us. We are sorry to hear that your product arrived damaged. Unfortunately, we can not find any email on our system. A member of our Customer Service Team will be in contact with you to have this resolved and confirm the email address you have been using to report this to us. We apologise for any inconvenience this has caused you.
“Excellent patio heater. Only problem is getting hold of a 13kg gas canister. Calor supply the heater but they won’t supply the larger container to a new customer, absolutely crazy !!!”
Thank you for your feedback David, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor.”
“Looks well made and very robust, have not had chance to try it out.
Have tried to establish what the spare component is in the packaging, but cannot get a reply
from supplier to date.”
Thank you for your feedback Michael, it is very important to us. We are sorry to hear that you are having some trouble with part of your product and are unable to get through to our Customer Service Team. We will have someone contact you today to have this resolved and apologise for any inconvenience this has caused you.
“Had to contact Calor because I could'nt log in to the "Track your package" most likely my fault,the guy who dealt with my call was very helpful,and also informed me that the delivery company would contact me well before actual delivery.
As it happened the pallet arrived that day.I believe the driver was ,incredibly helpful,as my wife took delivery.
Would definitely use Calor again.”
Thank you for your feedback, Ian. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback, Gillian. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback Carl, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Whilst the appliance what I bought is excellent . The problem was when I come to hire a gas cylinder, the company wanted to charge me a rent for the gas cylinder. I think £39.99 for renting a cylinder is an absolute rip off. When I questioned the company, they said it was calor
gas who insist the charge is made. What makes it even worse is that the £39.99 is on a decressing scale, until it's worthless, what a absolute rip off.Would you care to explain yourselves ?. My phone number is 01629 810075”
Thank you for your feedback Kevin, it is very important to us. The charge is a one-off payment, that allows the customer to as many replacements for that cylinder throughout the lifetime of their appliances as they require, and is in effect a hire charge. It is our legal requirement to ensure that the cylinder remains safe and serviceable over its lifetime.
Calor has operated a strict cylinder exchange and return policy for many years now. The management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders it makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use.
If you require any further information please do not hesitate to contact our Quality Team quality@calor.co.uk.
“I recently bought the cadac 2 cook. I’m very impressed with it, cooks well and looks very good and compact. Definitely made the right choice. Delivery was very fast, really pleased.”
Thank you for your feedback, Regula. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
Thank you for your feedback and your recommendation Rena, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback and your recommendation Ari, it is very important to us to ensure our customers receive top quality products and excellent service.
