Thank you for your feedback Simon. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback Stephen. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback Stephen. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback Phil. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
“Great service even when carrier tried to delay delivery calor appliances sorted quickly so our heater arrived on time
First class service
Great product”
Thank you for your feedback Craig, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Angie. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
“Really lovely fire looks good in the lounge instead of the electric one. Gives out sufficient heat so serves its purpose very well. Recommended and company very good.”
Thank you for your feedback Ann. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback Robert. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback Sandra. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Michelle, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Ordered a single ring outdoor burner on 15/12/22. Was told it was with DPD, on their tracking search it is still down as not received.
Paid ÂŁ5 for 3-5 day delivery, 29/12/22 today and no product delivered. Called office, currently not open until 03/01/23. Not impressed with Calor, should have gone with my first thought and ordered through Amazon”
Thank you for your feedback Glenn, it is very important to us. We can see from our records that your original order was lost by the courier and a replacement order was sent out to you which has been received. We apologise for the delay and any inconvenience this caused you.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Was given a two day delivery slot which turned into 7 day wait not a good start, also the fire purchased is very flimsy made with very thin steel and wobbles and opens up the back when ever its moved as it has only magnetic cabinet catches to hold it . is not worth the ÂŁ185.00 price tag two heat settings only and no comfy glow, would return but to much hassle to be honest. Would not give any stars if possible as total rubbish item”
Thank you for your feedback David, it is very important to us. We can see that your order was placed on Wednesday 14th December at 19.16 which is after our 12-noon cut-off time for same-day dispatch. Your order was dispatched out the following day and as you chose the 2 working day delivery option, your order was expected to arrive on Monday 19th December. Unfortunately, due to the industrial strike action by Royal Mail, this put huge pressure on all couriers which caused unavoidable delays. We can see that your order arrived 2 days later than expected on Wednesday 21st December. We will have a refund processed for the extra you paid for the faster delivery and apologise for any inconvenience this delay caused you. We will pass your feedback on regarding the heater to the manufacturer.
“I bought two pigtails as replacements for two flexible pipes from 47Kg gas bottles to the change-over valve. Perfect match, very pleased with the advice received over the phone and the delivery. Price was good as well. Well done”
Thank you for your feedback Pete. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback James, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“I brought the Eden Greenhouse propane gas heater . It’s not on at the moment as the crazy weather is mild . But it’s all set up ready to go . I have tested it already and it works well . Wasn’t sure about propane but I cannot afford electricity . Easy to set up although the instructions seem
Daunting.”
Thank you for your feedback Michael. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
“The staff at Calor were very helpful, it was the companies employ of DPD. The DPD part of the service was shoddy, with no informatrion given and cancellations of delivery, not 1 but 6 times. I think due to the lack of information that Calor gets from DPD they need to seek a more integrated partner for deliveries.”
Thank you for your feedback James, it is very important to us. We are sorry to hear that you had numerous issues with your delivery and we apologise for any inconvenience that was caused by this.
