Thank you for your feedback Stephen. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback James. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided. We have passed your feedback on to the manufacturer.
“I love the heater and its thermostatic capability but, unfortunately the control panel on the top has already come out of its housing and we have found a pin in the bottom that has fallen out.
I would welcome a replacement.”
Thank you for your feedback John, it is very important to us. We are sorry to hear that your heater developed a defect. We can see that a member of our Customer Service Team has been in contact with you and this has since been resolved. We apologise for any inconvenience this has caused you.
Thank you for your feedback and your recommendation Chris, it is very important to us to ensure our customers receive top quality products and excellent service.
“We are very pleased with our Chic blue flame heater. It is extremely warm and looks good too. I would like to ask a question though, Is the pilot light supposed to remain yellow? I would have thought that it would turn blue once it had ignited and got warm.”
Thank you for your feedback Vera. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided. The pilot light will always be a standard flame colour, it only turns blue when the flames go through the gas jets.
Thank you for your feedback Michael, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Michael, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Anthony. It is very important for us to ensure our customers are provided with the highest quality of service and products.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Well We've been with calor 38 years, when we first used them, the service was excellent, nowwe are putting up with a company, thats a useless shadow of its former self. Wait an Hour on the Telephone achieve nothing, Send Emails get NO REPLY, Make a Complaint to the CEO, its total disregarded. I can't change my LPG BULK SUPPLIER as my Tank installation does not comply with current HSE REGULATIONS. ITS LIKE NOTHING BUT POOR SERVICE AND TOTAL BLACKMAIL.”
Thank you for your feedback Richard. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are only the appliance store unfortunately but I have forwarded this to the relevant department who will respond to your review in full. Apologies for any inconvenience caused.
“Worse customer support I’ve encountered, purchased a 9kw gas burner but unfortunately arrived damaged, I contacted Hamilton Gas Products and sent them detailed pictures and a description of the fault. I was told that this was just a bolt on part and one would be shipped direct from the manufacturer. The part finally arrived eight days after the initial delivery and I wasn’t surprised that they had sent the wrong part making it very clear that they hadn’t took any notice of the details I had sent. I then emailed them to be told I could return it for a refund but unfortunately they are no longer in stock. Wanting to keep the item, I contacted the manufacturer myself and the part was shipped free of charge and arrived the following day. The part is now fitted and the gas burner is now working no thanks to Hamilton Gas Products. So if you enjoy fixing things that you have just purchased brand new use Hamilton Gas but if not suggest shopping elsewhere.
This is what I have just left on Google review, hope this answers your questions.”
Thank you for your feedback, Stuart. it is very important to us. We are sorry to hear that your order arrived damaged. We can see that you reported this to our Customer Service Team and they ordered the replacement part directly from the manufacturer as we were out of stock at the time and were unable to send a replacement from us. Unfortunately, the manufacturer sent you the incorrect part, despite us requesting the correct part. We are glad to hear that you received the correct part and that your product is up and running. Thank you for taking the time to leave us some feedback and apologies for any inconvenience that was caused due to the manufacturer sending the wrong part initially.
“ABYSMAL SERVICE! AVOID CALOR.
they will happily sell appliances for which they are unable or unwilling to supply fuel.
WARNING; there appears to be a long-running problem with the availability of bottled gas and Calor will not supply gas cylinders to new customers even if they have been sold a Calor appliance.”
Thank you for your feedback Alec, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this, as some areas are struggling to provide cylinders without an exchange cylinder. If you are still having issues, please get in touch with our Customer Service Team, and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
Thank you for your feedback Helena. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback James, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“The ordering process on the Calor website was straightforward to use and I was kept informed of my delivery by text.
My order arrived earlier than the scheduled date which was great and the item arrived in immaculate condition. I also like the steps Calor have taken to make their packaging recyclable. All round Calor provided an excellent service.”
Thank you for your feedback Colin, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback and your recommendation Linda, it is very important to us to ensure our customers receive top quality products and excellent service.
“Simple ordering process .
Quick delivery , and very happy you use DPD .
Good communication.
Only minor gripe is as a Calor employee and ordering through my workplace that there isn't any staff discount.”
Thank you for your feedback Steve. Customer satisfaction and providing a good quality service to all our customers is very important to us. Unfortunately the heaters were so competitively priced this year there was no further discount offered.
“The fire i purchased is wonderful !! I could not be happier.i have arthritis and this fire is so easy to light. The delivery was prompt. I will recomend this product. 10 out of 10.
Thank you Calor Appliances.”
Thank you for your feedback Vivienne. It is very important for us to ensure our customers are provided with the highest quality of service and products.
Thank you for your feedback Lynn. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
