Thank you for your feedback Robert, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Thank you for your feedback Simon. Customer satisfaction is paramount and we are pleased that you are happy with your gas fire and the service we provided.
Thank you for your feedback Carole, it is very important to us. We are pleased that you are happy with your order and aim to provide all our customers with good, quality products at competitive prices.
“Needed a heater for my new log cabin and decided on the Manhattan gas heater, I was not disappointed, very good heater, looks good and the heat output is great. Highly recommended.”
Thank you for your feedback and your recommendation David, it is very important to us to ensure our customers receive top quality products and an excellent service.
Thank you for your feedback and your recommendation Mary, it is very important to us to ensure our customers receive top quality products and an excellent service.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. I'm sorry to hear the delivery by our courier was delayed, but unfortunately as we are based in Northern Ireland there have been some unavoidable delays in the current climate. We will however pass your feedback on to the courier as we are always trying to improve our service.
“Be prepared to pay all expenses in sending incorrectly ordered items back to this company with no help in sorting out...... plus I’ve ordered some more items for less elsewhere”
Thank you for your feedback James, it is very important to us. We can see from our records that you sent an email in informing us that you had ordered an incorrect product and would like to return it for an exchange. Unfortunately all unwanted items have to be returned to us at the customers expense.
Thank you for your feedback John. Customer satisfaction is paramount and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
“Good communication and kept informed of order , Delivered when stated , Item well packed so no damage on recieving . No problems at all with Manhattan heater purchased worked virtually out of box , Purchased a Provence heater previously from Calor , Thats was the same so we went back to them .”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Thank you for your feedback and your recommendation Jon, it is very important to us to ensure our customers receive top quality products and an excellent service.
Thank you for your feedback Steve. Customer satisfaction and providing a good quality service to all our customers is very important to us. I'm sorry to hear there is an issue with the fire you purchased, one of our customer service team will call you shortly to discuss further.
Thank you for your feedback Dale, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
“My Provence heater is exactly as I required. Slightly larger than I thought and this makes it perfect.
Heats quickly and the coals are very realistic. I love it.”
