Thank you for your feedback Michele, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback David. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
“Absouloutly love my fire. Looks fantastic the heat is superb. The only thing that dissapoints is you can't see the flame properly during the day, therefor takes the warm homely look away, other than that 100%perfect, would highly recommend.”
Thank you for your feedback Eunice. Customer satisfaction is paramount and we are pleased that you are happy with your BBQ and the service we provided.
“Great service but the part I ordered was to replace a previous 4 cylinder regulator which had given problems from day one (only 3 years old). Hopefully the new one will be more reliable and not freeze solid in the winter.”
Thank you for your feedback Steve, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Steven. Customer satisfaction is paramount and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback Douglas. It is very important for us to ensure our customers are provided with the highest quality of service and products.
“The BBQ required far greater assembling than I was expecting... The guide was fairly straightforward but aspects could have been clearer i.e. where some holes were on the larger tubular pieces.
The BBQ did arrive slightly damaged, some of the pieces need some adjusting through bending back into the correct position, from looking at the box I think this was a delivery issue but perhaps better padding in the box would help.
Sounds silly... But the instructions were at the very bottom of the box but practically having to empty the whole contents of the box to find the instructions was not intuitive.
Having used the BBQ twice now - it's great. Does the job well! The ease of cleaning is a greatly improved through the design. The heat spreads across the BBQ fairly well, not perfect (but they never are), and overall the BBQ seems robust.
It would be useful if you could buy a matching cover or a cover that comes with it.”
Thank you for your feedback Alistair. Customer satisfaction is paramount and we are pleased that you are happy with your BBQ and the service we provided. We will certainly pass on your feedback about the assembly and covers to the relevant teams.
Thank you for your feedback, it is very important to us. We are pleased that you are happy with your order and aim to provide all our customers with good, quality products at competitive prices.
“Haven't been able to use it as I cannot get the gas I need and if I cannot get the gas then I don't know which hose and regulator to buy. I phoned customer services several times in order to get advice and got put through to a completely different company who couldn't offer anything at all. Not impressed by the service or so cannot tell you about the product I bought.”
Thank you for your feedback Dianne. Customer satisfaction and providing a good quality service to all our customers is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible be meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards. With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add the significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor.
Thank you for your feedback and your recommendation David, it is very important to us to ensure our customers receive top quality products and excellent service.
“Exceptional service, ordered has boiler online, delivered five days later. The item was extremely well packaged. We cannot fault the whole transaction. Thank you Calor.”
Thank you for your feedback, it is very important to us. We are pleased that you are happy with your order and aim to provide all our customers with good, quality products at competitive prices.
“I ordered the Calor Gas 3kW Blue Provence Portable Gas Heater, which took one week to arrive via free courier. Great service & wonderful Heater, though don't forget you need to buy the gas itself separately. Love it though, and everyone who has seen it has commented on how great it looks. Very pleased and good value for money for a heating source.
Only struggle I had was getting the large box delivered to my doorstep on a pallet into the house, as there was only me to move it, and it is quite heavy and should be lifted by two people!”
Thank you for your feedback Sarah, it is very important to us. We are happy to hear that you are pleased with your Provence Stove. Unfortunately as these fires are over sized items they travel on a pallet. Pallet deliveries are kerb side only and these fires do require two people due to their weight. This information is noted on our website to inform customers prior to delivery.
Thank you for your feedback, Michael. We aim to provide all our customers with good quality service throughout the ordering, dispatch and delivery process. Thank you for using Q&A's.
Thank you for your feedback Lindsay. Customer satisfaction is paramount and we are pleased that you are happy with your gas fire and the service we provided.
“5 star, just what I wanted.
This stove is well built and replaces my big expensive bar b q
Use as a stove ring or place a griddle plate on it and you have a brilliant B-B-Q”
